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How to Delete, Reset and Re-add a Vivint Ping Camera

Authored by:
Support.com Tech Pro Team
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Introduction

Does your Ping camera continue to show it's offline in the panel, even after troubleshooting steps? If your Vivint Ping camera is experiencing technical issues, it may be necessary to reset it to defaults. We can help get your Ping online and security system back to proper working order. Delete the camera from the panel, hard reset it, then re-add it to the panel in minutes.

Vivint Ping

1 How to delete the Ping camera from the panel

It only takes a moment to delete the camera from the panel. Doing so removes it completely from your Vivint Smart Home. Afterwards, the camera must be re-added in order to use it again.
  1. Tap the Home button on the panel to bring up the home screen.
    home button
  2. From the home screen, tap the menu icon.
    Menu
  3. Tap Devices under Smart Home Settings.
    Devices
  4. Enter your 4-Digit PIN to access devices.
    Please enter your PIN
  5. Tap Cameras for a list of your Vivint cameras.
    Cameras
  6. Tap to select your Ping camera. If you don't see your device, you may skip these steps.
    Ping Indoor
  7. Scroll down past the settings and tap Delete camera.
    Delete Camera
  8. Tap Yes if you are sure you want to delete your camera.
    Are you sure you want to delete your camera?

2 How to factory reset the Ping camera

Resetting your Ping camera to factory defaults takes around three to five minutes to complete. Follow the steps below.

  1. Grip the camera and unplug power from the rear.
    Unplug the camera
  2. Press and hold the top button.
    The button.
  3. While holding the top button, plug the power back into the camera.
    while holding down the button, plug the camera back in.
  4. Continue to hold the button for another 20-45 seconds. Let go once the light turns red.
    Hold button. Red light.
  5. The camera will cycle through a series of lights for around two minutes.
  6. Once the light turns green, the camera will announce that it is ready to re-connect to the Vivint system.
    Green.

3 How to add the Ping camera back to the panel

Prepare the panel to add your Ping

To add the security camera back to your smart home, you must get the panel ready first.

  1. Tap the Home button on the panel to bring up the home screen.
    home button
  2. From the home screen, tap the menu icon.
    Menu
  3. Tap Devices under Smart Home Settings.
    Devices
  4. Enter your 4-Digit PIN to access devices.
    Please enter your PIN
  5. Tap Add new device.
    Add new device
  6. Tap Ping Camera.
    Add new device. Ping Gamera
  7. Select the camera location. High traffic areas like the front or back door work best.
    Select Location Ping camera setup
  8. The panel will ask you to make sure the Ping is plugged in and ready. Tap Connect and then go to your camera.

Go to your Ping camera and add it

The panel will continue to search for the device. Next, you must couple the Ping back to the panel.
  1. Go to your Ping camera.
  2. Press and hold the top button on the camera for three seconds. Let go once you hear the chime.
    The button.
  3. Give the camera a few minutes to connect to your Vivint system.
  4. The Ping's light will turn white as it announces it has successfully paired.
  5. From your panel, you will be able to name your Ping and then view the live feed. You can also set options like status light, detection settings, video settings, recording options and more.

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Does your Ping camera continue to show it's offline in the panel, even after troubleshooting steps? If your Vivint Ping camera is experiencing technical issues, it may be necessary to reset it to defaults. We can help get your Ping online and security system back to proper working order. Delete the camera from the panel, hard reset it, then re-add it to the panel in minutes.

Vivint Ping
It only takes a moment to delete the camera from the panel. Doing so removes it completely from your Vivint Smart Home. Afterwards, the camera must be re-added in order to use it again.
  1. Tap the Home button on the panel to bring up the home screen.
    home button
  2. From the home screen, tap the menu icon.
    Menu
  3. Tap Devices under Smart Home Settings.
    Devices
  4. Enter your 4-Digit PIN to access devices.
    Please enter your PIN
  5. Tap Cameras for a list of your Vivint cameras.
    Cameras
  6. Tap to select your Ping camera. If you don't see your device, you may skip these steps.
    Ping Indoor
  7. Scroll down past the settings and tap Delete camera.
    Delete Camera
  8. Tap Yes if you are sure you want to delete your camera.
    Are you sure you want to delete your camera?

Resetting your Ping camera to factory defaults takes around three to five minutes to complete. Follow the steps below.

  1. Grip the camera and unplug power from the rear.
    Unplug the camera
  2. Press and hold the top button.
    The button.
  3. While holding the top button, plug the power back into the camera.
    while holding down the button, plug the camera back in.
  4. Continue to hold the button for another 20-45 seconds. Let go once the light turns red.
    Hold button. Red light.
  5. The camera will cycle through a series of lights for around two minutes.
  6. Once the light turns green, the camera will announce that it is ready to re-connect to the Vivint system.
    Green.

Prepare the panel to add your Ping

To add the security camera back to your smart home, you must get the panel ready first.

  1. Tap the Home button on the panel to bring up the home screen.
    home button
  2. From the home screen, tap the menu icon.
    Menu
  3. Tap Devices under Smart Home Settings.
    Devices
  4. Enter your 4-Digit PIN to access devices.
    Please enter your PIN
  5. Tap Add new device.
    Add new device
  6. Tap Ping Camera.
    Add new device. Ping Gamera
  7. Select the camera location. High traffic areas like the front or back door work best.
    Select Location Ping camera setup
  8. The panel will ask you to make sure the Ping is plugged in and ready. Tap Connect and then go to your camera.

Go to your Ping camera and add it

The panel will continue to search for the device. Next, you must couple the Ping back to the panel.
  1. Go to your Ping camera.
  2. Press and hold the top button on the camera for three seconds. Let go once you hear the chime.
    The button.
  3. Give the camera a few minutes to connect to your Vivint system.
  4. The Ping's light will turn white as it announces it has successfully paired.
  5. From your panel, you will be able to name your Ping and then view the live feed. You can also set options like status light, detection settings, video settings, recording options and more.