How to Connect Xbox One to WiFi

Introduction

In This Guide
You'll Learn:
  • How to connect your Xbox One gaming console to Wi-Fi.

1 Credentials

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your Wireless Network name (SSID) and Key?

  1. Yes
  2. No

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

In This Guide
You'll Learn:
  • How to connect your Xbox One gaming console to Wi-Fi.
In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

  1. Select Settings.
    Xbox one Settings icon.
  2. Select Network
    Xbox one settings menu with network highlighted.
  3. Select Set up wireless network.
    Xbox one network settings with set up wireless network selected.
  4. Select your wireless network from the list.
    Xbox one which one is yours choose your wireless network.
  5. Enter your security key and select Enter.
    Xbox one wi-fi password field.
  6. If connected successfully, you will see a screen like this. Select Continue.
    Xbox one everything is good screen.

Now that your Xbox One is connected to your home network, it may prompt you to perform system updates on your console. If it does, the console should have no issues downloading and installing available updates now that you are successfully connected.

To help troubleshoot the problem we should check if other devices can connect to the wireless network.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 seconds
  3. Turn your device on again.
    Power
The Xbox One is compatible with routers operating on 802.11 b/g/n networks, namely Wi-Fi 1, 3 and 4, but is not compatible with later ones starting with routers operating on 802.11ac networks, namely Wi-Fi 5.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept