How to Connect Wally Home Sensing System to WiFi

Introduction

In This Guide
You'll Learn How To:
  • Get your Wally hub connected a wireless network.
Before We Begin:
  • You will need to know your Wi-Fi network name and password.
  • You need to have created a Wally account and logged into the account.

1 Install Check

You following steps will require you to have the Wally app.  Please check to see if it is installed on your device.

Wally App Icon

? Do you have the Wally app installed on your device?

  1. Yes
  2. No

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In This Guide
You'll Learn How To:
  • Get your Wally hub connected a wireless network.
Before We Begin:
  • You will need to know your Wi-Fi network name and password.
  • You need to have created a Wally account and logged into the account.

You following steps will require you to have the Wally app.  Please check to see if it is installed on your device.

Wally App Icon

We need to know if you've already set up your Wally hub in the past, or if this is a new setup.

New setup:

  • You've just purchased a Wally hub and have not yet set it up.

Existing Setup:

  • You have already connected the hub to your network in the past either with an Ethernet cable or via Wi-Fi.
  • If you open the Wally app on your device, you will see your hub listed.

 

  1. Open the Wally app from your home screen.
    Wally App Icon
  2. Tap Continue.
    Introduction page with Continue button highlighted.
  3. Read the disclosure and then tap on Agree.
    Disclosure with the Agree button highlighted
  1. Enter your Wally username and password and then tap on the Log In button.
    Wally login page
  2. Tap Notify Me to receive app notifications.

    If you do not wish to receive app notifications, you may instead click Not Now.

    Notify Me button is highlighted<
  3. Tap Allow.
    App Notifications permissions prompt
  1. Tap on Add a Hub.
    Add a Hub link highlighted

    On the first time setup you may be prompted for device permissions for Bluetooth, or Location. Choose the option to allow these changes.

    Bluetooth Permissions Location permissions prompt

  1. Tap on the Continue button.
    Continue button highlighted
  2. When asked press the Link button on the hub.
    Press link on hub prompt
    Wally hub with Link button highlighted
  3. Select your Wi-Fi network from the list.

    The Wally hub supports 802.11 b/g/n on 2.4 GHz networks. Some wireless routers broadcast a dual-band wireless signal and provide both 2.4 GHz and 5 GHz wireless networks. Your device will not see 5 GHz networks, which is completely normal. Not all devices contain the antenna to communicate on the 5 GHz band. Also, some routers broadcast guest networks that your device may not be able to connect to depending on your router's settings.

    Choose a network with list of wireless networks highlighted
  4. Enter your Wi-Fi password and tap Join.
    Wi-Fi password box with join highlighted
  5. When asked, press the Link button once more.
    Wally hub with Link button highlighted
  6. Your hub is now connected to Wi-Fi.
  1. Tap on Create an Account.
    Create an Account highlighted on login page
  2. Enter your email address and choose a password. Next, tap on box next to the "I agree to the Terms of Use and Privacy Policy" text. Finally, tap on Create Account.

    For security reasons, you should not use the same password for your Wally account and your email.

    email, password, agree check box, and the Create account button is highlighted

  3. You will be asked to verify your account by clicking a link that was sent to your email.
    Email verification step
  4. Click on the Activate Wally Account link in the verification email that was sent to you.

    If you don't see the email in your inbox, check your junk email folders for the email.


    Verification email with activation link highlighted
  5. Enter your first and last name along with your cell number and then tap on Add Personal Information.
    Personal Information fields and Add Personal Information button highlighted
  6. Enter the requested information about the location where you are setting up your Wally system and then tap Add Property.
    Property input page with input fields and Add Property button highlighted
  7. Tap on Continue.
    Continue button highlighted
  8. Tap Notify Me to receive app notifications.

    If you do not wish to receive app notifications, you may instead click Not Now.

    Notify me button is highlighted
  9. Tap Allow.
    Allow button highlighted
  1. Disconnect the Ethernet cable from the hub.
    Ethernet port highlighted on Wally hub
  1. Open the Wally app from your home screen.
    Wally App Icon
  2. Select your hub from the list.
  3. Tap on Hub Setup.
  4. Press the Link button on the hub.
    Wally hub with Link button highlighted
  5. Choose your Wi-Fi network from the list.

    The Wally hub supports 802.11 b/g/n on 2.4 GHz networks. Some wireless routers broadcast a dual-band wireless signal and provide both 2.4 GHz and 5 GHz wireless networks. Your device will not see 5 GHz networks, which is completely normal. Not all devices contain the antenna to communicate on the 5 GHz band. Also, some routers broadcast guest networks that your device may not be able to connect to depending on your router's settings.

    Choose a network with list of wireless networks highlighted
  6. Enter your Wi-Fi password and tap Join.
    Wi-Fi password box with join highlighted
  7. When asked, press the Link button once more.
    Wally hub with Link button highlighted
  8. Your hub is now connected to Wi-Fi.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.

Install Process

  1. Launch the Play Store on your smartphone.
    Google Play Store.
  2. Type in Wally in the search bar.
    Google Play Store with Search bar highlighted.
  3. Select the Wally app from the list.
    Wally app highlighted
  4. Select Install.
    Install button highlighted
  5. Select Open to open the app.
    Open button highlighted
  1. Open the App Store.
    App Store
  2. Select Search in the bottom right corner.
    Search button highlighted
  3. Type Wally - Home Sensor Network in the search bar.
    App Store search bar
  4. Search for the Wally - Home Sensor Network app from the list and tap the Get button.
    Wally app with the Get button highlighted

    If you have previously downloaded the app in the past, press the cloud icon to download the app. You will not be prompted to tap on the Install button.

    Cloud Icon
  5. Tap on Install.
    Install Button
  6. Tap on Open.
    Open button highlighted
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