How to Connect Roku Ultra to WiFi

1 Credentials

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your Wireless Network name (SSID) and Key?

  1. Yes
  2. No

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In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

  1. From the main screen, use the Roku Remote Controller to select and open Settings.
    Roku home screen, highlighting the Settings option.
  2. Now under settings screen, go to Network.
    Roku Settings menu, highlighting the Network option.
  3. On the Network screen, select "Setup new Wi-Fi / wireless connection", push OK on the remote.
  4. Roku will scan for and show you a list of detected wireless networks.
    Roku Network menu, displaying a list of available Wi-Fi networks.
  5. Select your wireless network and push OK on the remote.
  6. You may have to put in your network password using the remote control navigation buttons and on-screen keyboard.
    Roku Network menu, displaying a list of available Wi-Fi networks.
  7. Select and push OK on Connect once you have completed the password.
To help troubleshoot the problem we should check if other devices can connect to the wireless network.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 seconds
  3. Turn your device on again.
    Power

At this time, Roku has not indicated that there are any compatibility issues with specific models of networking equipment on the market. To ensure that your specific networking equipment and all settings will work properly with your Roku, please reach out to the manufacturer directly for further assistance.

Each Roku model supports a slightly different set of Wireless standards. While your router most likely does support the Roku, you may need to ensure the proper settings are enabled. Refer to the list below to determine what your model of Roku does, and does not support.

Model 2.4GHz Wi-Fi 5Ghz Wi-Fi
802.11 b 802.11 g 802.11n 802.11 a 802.11 ac
Roku DVP (N1000) Yes Yes No No No
Roku SD (N1050) Yes Yes No No No
Roku HD (N1100) Yes Yes No No No
Roku HD (2000) Yes Yes No No No
Roku XD (2050) Yes Yes Yes No No
Roku LT (2400) Yes Yes Yes No No
Roku LT (2450) Yes Yes Yes No No
Roku HD (2500) Yes Yes Yes No No
Roku 2 HD (3000) Yes Yes Yes No No
Roku 2 XD (3050) Yes Yes Yes No No
Roku 2 XS (3100) Yes Yes Yes No No
Roku LT (2700) Yes Yes Yes No No
Roku 1, SE (2710) Yes Yes Yes No No
Roku Express (3700) Yes Yes Yes No No
Roku Express+ (3710) Yes Yes Yes No No
Express (3900) Yes Yes Yes No No
Express+ (3910) Yes Yes Yes No No
Roku HD-XR (N1101) Yes Yes Yes Yes No
Roku XDS (2100) Yes Yes Yes Yes No
Roku Streaming Stick, MHL (3400, 3420) Yes Yes Yes Yes No
Roku Streaming Stick, HDMI (3500) Yes Yes Yes Yes No
Roku 2 (2720) Yes Yes Yes Yes No
Roku 3 (4200) Yes Yes Yes Yes No
Roku 2 (4210) Yes Yes Yes Yes No
Roku 3 (4230) Yes Yes Yes Yes No
Roku Streaming Stick (3600) Yes Yes Yes Yes No
Roku 4 (4400) Yes Yes Yes Yes Yes
Roku Premiere (4620) Yes Yes Yes Yes Yes
Roku Premiere+ (4630) Yes Yes Yes Yes Yes
Roku Ultra (4640) Yes Yes Yes Yes Yes
Streaming Stick (3800) Yes Yes Yes Yes Yes
Streaming Stick+ (3810) Yes Yes Yes Yes Yes
Ultra (4660) Yes Yes Yes Yes Yes

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
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