How to Connect Ring Video Doorbell Pro to WiFi

1 Credentials

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your Wireless Network name (SSID) and Key?

  1. Yes
  2. No

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In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

  1. Open the Ring app on your mobile device.
    Ring app icon highlighted on phone.
  2. Then tap on Set Up Device.
    Ring app with set up device highlighted.
  3. Select the doorbell type you are setting up.
    Ring app displaying a list of available devices.
  4. And pick a name for it.
    Ring app prompting the user to choose a name for the new device.
  5. Then wait for the app to detect your location or enter it manually.
    Ring app displaying a map, attempting to locate your device.
  6. The app will show you where to find the setup button. Press and release it once you located it.
    Ring app displaying instructions on how to pair your device with the app.
  7. You will be shown some instructions on how to connect the mobile device to the cameras Wi-Fi network.
    Ring app displaying instructions on how to connect your phone to a temporary setup network.
  8. Go into your mobile devices Wi-Fi settings, look for a network name that contains Ring- then tap on it to connect.
    Ring app confirming the mobile device has successfully connected to the setup network.
  9. After that, return to the Ring app and you will be asked to pick the Wi-Fi network you wish to connect the camera to. Tap on your preferred Wi-Fi networks name.
    Ring app displaying a list of available Wi-Fi networks to connect to.
  10. Then type in the Wi-Fi password if required and tap on Continue.
    Ring app prompting for the Wi-Fi network password.
  11. At this point the camera should be set up and connected to Wi-Fi.
    Ring app displaying a successful setup confirmation screen.
To help troubleshoot the problem we should check if other devices can connect to the wireless network.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 seconds
  3. Turn your device on again.
    Power

Although your Ring doorbell is compatible with most networking equipment, some network devices are incompatible. Usually when networking hardware does not work with your doorbell, it’s because it lacks support for the network protocols that the Ring doorbell uses to operate.

Your Ring doorbell is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz frequencies. Ring recommends WPA2 Wi-Fi security.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
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