How to Connect Nest Secure Alarm System to WiFi

1 Credentials

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your Wireless Network name (SSID) and Key?

  1. Yes
  2. No

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In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

  1. Open the Nest app on your smartphone.
    Nest icon
  2. Select Settings in the top-right corner.
    Nest homescreen with settings highlighted
  3. Select Add product.
    settings with add product highlighted
  4. If you see a QR code on the camera, a small block of black and white dots, you can scan it here and skip entering the product type and code. If you do not see the QR code, just select Continue without scanning at the bottom.
    QR Code scan page with continue without scanning highlighted
  5. Select Nest Secure.
    Nest App selecting the product to add
  6. Your Nest Secure will scan for available Wi-Fi networks. Select your Wi-Fi network from the list.
    Wi-Fi network selection screen
  7. Enter your Wi-Fi network's password and select Join.
    Wi-Fi password entry screen
  8. Your Nest Secure will attempt to connect. This process may take a few moments. Tap Next when complete.
    Nest Secure connected to Wifi
To help troubleshoot the problem we should check if other devices can connect to the wireless network.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 seconds
  3. Turn your device on again.
    Power

Although Nest products are compatible with most networking equipment, some network devices are incompatible. Usually when networking hardware does not work with Nest products, it's because it lacks support for the network protocols that Nest products use to operate.

The tables below cover networking equipment that is incompatible with your Nest products. Be aware that the majority of this list is made up of older networking equipment, but may still exist as part of a home network.

We try to keep this list up-to-date, but it is only indicative. If your router is on this list, you will have to replace your router with a more recent product.


Nest Camera
Router Manufacturer Router Model
BT Home Hub 3
Netgear Orbi WiFi System (RBK50) AC3000
Orbi WiFi System (RBK40) AC2200
Orbi WiFi System (RBK30) AC2200

Nest Thermostats
Router Manufacturer Router Model
2Wire 3800HGV-B
Actiontec M1424WR Rev. E
Belkin F9K1001
F9K1002
F5D8230-4
F5D8233-4
BT Business Hub 3
Home Hub 3
Cisco / Linksys WRT110
E1200
WRT160N
WRT320N
WRT54G
WRT54G2
WRT54GL
WRK54G
D-Link DAP2553
DI-524
Netgear DGN1000
WNDR3300
WNDR3400
WNDR3700
WNDR3800
WNDR4000
WNR2000
WNR3500L
WNDAP360
WPN824v3
uBee DDW365

Nest Protect
Router Manufacturer Router Model
Asus RT-N10
RT-N66U
WL-330N
Cisco WRT100
WRT110
WRT160N V3
WRVS4400N V2
D-Link DAP-1360
DIR-605L
DIR-625-2
DIR-636L
DIR-651
Encore ENHWI-AN3
Engenius ESR7750
Hawking HWRN2
Netgear JNR3210
WNR834B
VMDG490
Planex CQW-MR500
Sapido GR-1733
Westell 7500
Zuni Digital ZGR304F
ZR301F
ZyXEL WAP3205
NBG4615

Nest Secure
Router Manufacturer Router Model
Arris / Xfinity TG862G

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
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