How to Connect an Element Smart TV to WiFi

1 Credentials

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

    • Most wireless routers and gateways have a label with the default credentials.
      Example sticker from a router highlighting the wireless network name and security key on it.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your Wireless Network name (SSID) and Key?

  1. Yes
  2. No

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In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

    • Most wireless routers and gateways have a label with the default credentials.
      Example sticker from a router highlighting the wireless network name and security key on it.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

  1. On your remote control, press MENU to display the main interface.
    Remote Menu. Illustration
  2. Use your remote's arrow buttons to highlight TV SETTINGS, and press OK to confirm. Then, use the arrow buttons to select NETWORK and press OK to confirm.
    TV Settings, Network. Screenshot
  3. Then, use the arrow buttons to select WIRELESS and press OK to confirm.
    Element Network. Screenshot
  4. Under the Wireless Setup menu, choose WIFI Scan and press OK to confirm.
    Wi-Fi Scan. Screenshot
  5. Choose your Wi-Fi network, and press OK to confirm.
    Wi-Fi Networks. Screenshot
  6. Use the Down Arrow Key to select Security_Key and press OK to confirm.
    Security Key. Screenshot
  7. Using your remote's arrow and OK keys, enter your Wi-Fi password. Once your password has been entered, use the arrow keys to select Return and press OK to confirm.
    Entering Security Key. Screenshot
  8. In the bottom right you will see it say "Connecting, please wait..."  This will take a few moments.
    Attempting to connect to Wi-Fi. Screenshot
  9. Once successfully connected, it will say "Connecting OK". Please press OK to confirm.
    Connecting OK. Screenshot
  10. The screen will go back to the main menu, and in the upper right hand corner you will see a Wi-Fi logo. This indicates you are connected.
    Wi-Fi Success. Screenshot

Check if other devices on the same network are having the same connectivity issue. This applies to situations when:

  • You are unable to connect to a Wi-Fi network:
    • Try connecting to the same Wi-Fi network with other devices.
  • You have no internet access or you have slow or intermittent connectivity:
    • Try loading webpages, watching online videos, listening to online music or playing an online game with other devices connected to the same network, preferably through an Ethernet connection.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 seconds
  3. Turn your device on again.
    Power

At this time, Element has not indicated that there are any compatibility issues with specific models of networking equipment on the market. To ensure that your specific networking equipment and all settings will work properly with your Element Smart TV, please reach out to the manufacturer directly for further assistance.

Some wireless routers broadcast a dual-band wireless signal and provide both 2.4GHz and 5GHz wireless networks. Your device may not see the 5GHz network, which is completely normal. Not all devices contain the antenna to communicate on the 5GHz band. Also, some routers broadcast guest networks that your device may not be able to connect to depending on your router's settings.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
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