How to Connect an August Doorbell Cam Pro to WiFi

1 Credentials

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your Wireless Network name (SSID) and Key?

  1. Yes
  2. No

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

  1. Open your August Home app.
    August home app icon.
  2. Tap the Set Up a Doorbell Cam button.
    August home app highlighting the set up a doorbell cam button.
  3. Tap Start Setup.
    August home app set up doorbell screen highlighting the start setup button.
  4. If you have an August Smart Lock, it will ask you if you wish to connect the Doorbell cam to it. If you choose to do this, the cam will be given the same name as the lock and will be added to the house on the account.
    August home app offering to connect your new device to an existing lock.
  5. If you do not have an August Smart Lock, you will be prompted to name your cam and create a house to add it to.
    August home app prompting the user to name the new device.
  6. An Accessory Setup screen will appear that will get your Doorbell Cam connected to your network.
    August home app displaying network connection information.
  7. Select the Network and type in your credentials.
  8. Wait for the device.
    August home app attempting to connect to the provided Wi-Fi information.
  9. Tap Done.
    August home app displaying the setup complete screen, highlighting the done button.
  10. Your Doorbell will connect and download new Firmware if needed.
    August home app updating the firmware of the newly installed device.
  11. Tap Continue.
    August home app displaying a successful update screen, highlighting the continue button.
To help troubleshoot the problem we should check if other devices can connect to the wireless network.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 seconds
  3. Turn your device on again.
    Power

Although August Devices are compatible with most networking equipment, some network devices are incompatible. Usually when networking hardware does not work with August, it's because it lacks support for the network protocols that August uses to operate.

August Connect supports 802.11b/g/n (2.4 GHz) Wi-Fi networks.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept