How to Connect an August Connect to WiFi

Introduction

Control your August Smart Lock from anywhere. Lock and unlock it remotely, right from your phone. Instantly let friends, family and home services in, even when you're not at home.

In order to do all this you need to connect your August Smart Lock to Wi-Fi. Your August Smart Lock cannot connect to Wi-Fi without the purchase and installation of an August Connect.
A diagram of the August Connect interacting with a router and a smart lock

This guide assumes will help you in connecting your Connect to Wi-Fi.

1 Credentials

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your Wireless Network name (SSID) and Key?

  1. Yes
  2. No

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Control your August Smart Lock from anywhere. Lock and unlock it remotely, right from your phone. Instantly let friends, family and home services in, even when you're not at home.

In order to do all this you need to connect your August Smart Lock to Wi-Fi. Your August Smart Lock cannot connect to Wi-Fi without the purchase and installation of an August Connect.
A diagram of the August Connect interacting with a router and a smart lock

This guide assumes will help you in connecting your Connect to Wi-Fi.

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.
  1. Open Settings.
    iOS Settings.
  2. Select Bluetooth.
    iOS Bluetooth
  3. Ensure that the Bluetooth toggle is in the On position.
    Bluetooth toggle switch highlighted in iOS settings.
  1. Swipe right. In the side menu, tap Set Up New Device.
    August home app menu screen highlighting the set up new device option.
  2. Tap Set Up An August Smart Lock.
    August home app set up a device screen highlighting the august smart lock device.
  3. The App will scan for your new lock.
  1. Open your August App.
    August Home icon
  2. Swipe right. In the side menu, tap Set Up New Device.
    August Home app page with set up new device highlighted
  3. Tap Set Up An August Connect.
    August Home set up a device page with set up an august connect highlighted
  4. Choose a lock to pair with your Connect.
  5. Tap Connect is Plugged In.
    August Home app page with OK, Connect is plugged in highlighted
  6. Choose your network and input your Wi-Fi password.
    iOS Accessory Setup page
  7. Tap Finalize Setup.
    August home app page with finalize setup highlighted
In order to proceed we need to know if your connection was successful.
To help troubleshoot the problem we should check if other devices can connect to the wireless network.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 seconds
  3. Turn your device on again.
    Power

At this time, the manufacturer of August has not indicated that there are any compatibility issues with specific models of networking equipment on the market. To ensure that your specific networking equipment and all settings will work properly with your August Device, please reach out to the manufacturer directly for further assistance.

Some wireless routers broadcast a dual-band wireless signal and provide both 2.4GHz and 5GHz wireless networks. Your device may not see the 5GHz network, which is completely normal. Not all devices contain the antenna to communicate on the 5GHz band. Also, some routers broadcast guest networks that your device may not be able to connect to depending on your router's settings.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
  1. Swipe down from the top of the screen.
    Swipe down
  2. Tap the Bluetooth icon to enable it.
    Bluetooth Enabled
    Bluetooth Enabled
    Bluetooth Disabled
    Bluetooth Disabled
  1. Tap the Menu icon.
    August home app highlighting the menu button.
  2. Tap Set Up A Device.
    August home app menu screen highlighting the set up a device option.
  3. Select the Smart Lock.
    Android set up screen with August Smart Lock selected
  4. The App will scan for your new lock.

In order for you to connect your August Connect with your August Home app and Wi-Fi network via Android, you will need to have a working August Smart Lock already set up within the August Home app.

  1. Open your August App.
    August home app icon
  2. Tap the Menu icon.
    August home app screen with menu icon highlighted
  3. Tap Settings.
    August Home app page with Settings highlighted
  4. Tap your lock in Lock Settings.
    August home app page with Lock Settings Front Door highlighted
  5. Tap Set Up August Connect.
    August Home app page with Set Up August Connect highlighted
  6. Tap Begin Scan to start connecting to Wi-Fi.
    August Home Connect to Wi-Fi page with Begin Scan highlighted
  7. Select your network.
  8. Type in your Wi-Fi password.
    August Home app Wi-Fi setup page with keyboard for password 
  9. The Connect will show that is connecting.
    August Home app connect to Wi-Fi page showing Connecting circle 
  10. Tap Done.
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