How to Connect an Apple TV to WiFi

1 Credentials

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your Wireless Network name (SSID) and Key?

  1. Yes
  2. No

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In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

Depending on which generation of Apple TV you have, the menus and options might look slightly different on your screen.

  • On Apple TV 4K or Apple TV (4th generation) you will find the Network option directly in the Settings menu.
  • On Apple TV (2nd or 3rd generation) you will have to go into Settings then General to find the Network option.

Below are the steps for the latter:

  1. On your Apple TV go to Settings.
    Apple TV screen with Settings option highlighted.
  2. From there go to General.
    Settings screen with General option highlighted.
  3. Then go to Network.
    General settings screen with Network option highlighted.
  4. And go to Wi-Fi.
    Network settings screen with Wi-Fi option highlighted.
  5. Wait for the list of Wi-Fi networks to populate, then select your Wi-Fi networks name and type in the password if needed. If your Wi-Fi network is set up to be hidden the select Other instead and type in your Wi-Fi network name.
    Wi-Fi network selection screen.
  6. When typing in the password, keep in mind that it is case sensitive. To change cases or switch to special characters you have to use the options highlighted in the image below. Select Submit to connect to the Wi-Fi network.
    Wi-Fi password entry screen.
  7. Once connected, select Done and the Network screen will show your Wi-Fi connection details.
    Network connection details screen.
To help troubleshoot the problem we should check if other devices can connect to the wireless network.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 seconds
  3. Turn your device on again.
    Power

At this time, Apple has not indicated that there are any compatibility issues with specific models of networking equipment on the market. To ensure that your specific networking equipment and all settings will work properly with your Apple TV, please reach out to the manufacturer directly for further assistance.

Some wireless routers broadcast a dual-band wireless signal and provide both 2.4GHz and 5GHz wireless networks. Your device may not see the 5GHz network, which is completely normal. Not all devices contain the antenna to communicate on the 5GHz band. Also, some routers broadcast guest networks that your device may not be able to connect to depending on your router's settings.

If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here
If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here
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