How to Connect an Amazon Echo to WiFi

Introduction

This guide will walk you through connecting your Amazon Echo to Wi-Fi.

1 Credentials

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your Wireless Network name (SSID) and Key?

  1. Yes
  2. No

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This guide will walk you through connecting your Amazon Echo to Wi-Fi.
In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

  1. Open the Alexa App on your mobile device.
    alexa app icon
  2. From the main screen tap on the Menu symbol.
    main page of alexa app with the menu highlighted
  3. Select Settings.
    main menu is open and settings is highlighted
  4. Select your device from the list.
    Settings menu with list of devices
  5. Then tap on Update Wi-Fi.
    settings menu with update Wi-Fi highlighted
  6. On your Alexa device, press and hold the Action button until the light ring changes to orange. Your mobile device will then connect to your Echo device.
  7. A list of available Wi-Fi networks will appear in the app. Select your Wi-Fi network.
    Wi-Fi setup menu with list of available networks showing
  8. And enter the Wi-Fi password (if required) then tap on Connect.
    Network setup page with network selected and password entered and connect button
  9. After your device connects to your Wi-Fi network, a confirmation message appears in the app.
To help troubleshoot the problem we should check if other devices can connect to the wireless network.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 seconds
  3. Turn your device on again.
    Power

A small amount of router configurations may not be compatible with the Amazon Echo.

  • This device is not compatible with Ad Hoc Networks.
  • The preferred wireless protocol is using WPA2 with AES encryption.
  • Avoid using WPA/WPA2 Mixed as it can cause issues on some routers.
If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here
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