How to Connect a Brother Printer to WiFi

Introduction

In This Guide
You'll Learn:
  • How to connect your Brother printer to Wi-Fi and what you can do if you've lost the Wi-Fi credentials or are seeing poor network performance.

1 Credentials

In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

? Do you know your wireless network name and password?

  1. Yes
  2. No

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In This Guide
You'll Learn:
  • How to connect your Brother printer to Wi-Fi and what you can do if you've lost the Wi-Fi credentials or are seeing poor network performance.
In order to connect to a wireless network, you must have the required credentials. These are:
  • Wireless Network Name (SSID)
  • Wireless Network Key (Password)

Finding Network Credentials

Most wireless routers or gateways have a label with the default credentials. If the credentials aren't there, check the documentation that came with your device.
Default Wi-Fi credentials highlighted on router / gateway sticker.

If your Internet Service Provider (ISP) installed the wireless router or gateway, they might have left you a setup sheet which may have the credentials.

There are two basic methods used for wireless printer connection setup:

  • Wireless Setup Wizard - You will need access to the printer's display screen.
  • USB Setup - Requires a PC or Mac and printer software.
  1. Press Menu on your printer's control panel.
    Brother printer control panel highlighting the menu button.
  2. Press the Down (-) button until you reach the network menu.
    Brother printer control panel highlighting the minus button.
  3. Press OK.
    Brother printer control panel highlighting the OK button.
  4. Press the Down (-) button until you reach Setup Wizard.
    Brother printer control panel highlighting the minus button.
  5. Press OK.
    Brother printer control panel highlighting the OK button.
  6. Press Up (+) on the following screen to enable wireless.
    Brother printer control panel highlighting the plus button.
  7. Your printer will begin searching for Wi-Fi networks.
    Brother printer control panel displaying it searching for available Wi-Fi networks.
  8. Use the Up or Down buttons to select your Wi-Fi network and then press OK.
    Brother printer control panel highlighting the OK button.
  9. Using the Up or Down buttons, enter your Wi-Fi password.
    Brother printer control panel prompting the user to enter the Wi-Fi network password.
  10. Press OK when done.
    Brother printer control panel highlighting the OK button.
  11. Press OK again to apply settings.
    Brother printer control panel highlighting the OK button.
  12. Your printer will begin connecting to the network. This may take a moment or two.
    Brother printer control panel attempting to connect to the Wi-Fi network specified.
  13. You will see a confirmation message letting you know the connection was successful.
    Brother printer control panel displaying a successful connection message.
  14. Your printer will begin printing a wireless connection report upon successful connection.
    Example of the wireless connection report that will be printed upon successful connection. Illustration.
  15. Your Wi-Fi light will remain lit when your printer is connected to your Wi-Fi network.
    Highlight of the Epson printer's Wi-Fi button remaining lit after a successful connection.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

To help troubleshoot the problem we should check if other devices can connect to the wireless network.
Retry the network using the confirmed wireless network name and password.

At this time, Brother has not indicated that there are any compatibility issues with specific models of networking equipment on the market. To ensure that your specific networking equipment and all settings will work properly with your Brother printer, please reach out to the manufacturer directly for further assistance.

Some wireless routers broadcast a dual-band wireless signal and provide both 2.4GHz and 5GHz wireless networks. Your device may not see the 5GHz network, which is completely normal. Not all devices contain the antenna to communicate on the 5GHz band. Also, some routers broadcast guest networks that your device may not be able to connect to depending on your router's settings.

If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here
If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here
  1. Using your computer's web browser, navigate to the Brother website.
    Web browser navigating to the Brother website.
  2. Click on Software Download.
    Brother website highlighting the software download link. Screenshot.
  3. Under the U.S.A. header, click on Printers / Fax Machines / DCPs / Multi-functions.
    Brother website highlighting the printers link under the USA header. Screenshot.
  4. Click on USA / Canada / Latin America.
    Brother website highlighting the usa region link. Screenshot.
  5. Click on United States(English).
    Brother website highlighting the US English language selection. Screenshot.
  6. Click on Product Search.
    Brother website highlighting the product search link. Screenshot.
  7. Enter your printer's model number into the search box and click Search.
    Brother website highlighting the product search box. Screenshot.
    • To find your printer's model number, check in these common locations on your Brother printer:
      Examples of common locations to find your printer's model number. Illustration.
  8. Once you have reached your printer's support page, click Downloads.
    Brother website highlighting the downloads link. Screenshot.
  9. Select your computer's operating system.
    Brother website displaying a list of available operating systems to choose from. Screenshot.
  10. On the list of available downloads, select Full Driver & Software Package.
    Brother website highlighting the full driver and software package link. Screenshot.
  11. Click Agree to the EULA and Download.
    Brother website highlighting the agree to the EULA and download button. Screenshot.
  12. Your download should begin. Depending on what browser you've used, you may have to click Run or Save to continue, or simply click the file that's downloaded to launch the installer.
    Example of a web browser downloading the selected file.
  13. If the installation does not automatically begin, you may have to open the file manually.

    Take note of the name of the file that was downloaded:

    • Windows - files typically download to your Downloads folder.
    • macOS - files typically download to the Downloads folder in the Dock.
  14. Click on File Explorer from your taskbar.
    Windows taskbar highlighting the File Explorer icon.
  15. Click the Downloads folder underneath Quick access in the left-hand column. Then, locate and double-click the installation file that downloaded.
    Windows File Explorer window highlighting the downloads folder and the most recently downloaded file.
  16. The software installation should now begin.
  1. When the software installation has been launched, you may be presented with a model selection screen. Choose whichever model you are working with.
    Brother printer software highlighting available model selection.
    • To find your printer's model number, check in these common locations on your Brother printer:
      Example of common locations to find your printer's model number. Illustration.
  2. Select the appropriate language to proceed.
    Brother printer software screen highlighting language selection options.
  3. Select Install on the following screen to begin installation.
    Brother printer software screen highlighting the install printer driver option.
  4. Select the Wireless Network Connection radio button. Then click Next.
    Brother printer software screen highlighting the wireless network connection radio button and the next button.
  5. Make sure the Brother Peer-to-Peer Network Printer radio button is selected. Click Next to continue.
    Brother printer software screen highlighting the brother peer-to-peer network printer radio button, and the next button.
  6. Ensure the recommended firewall radio button option is selected. Click Next to continue.
    Brother printer software screen highlighting the recommended firewall settings radio button, and the next button.
  7. Ensure the radio button for using a USB cable is selected. Click Next to continue.
    Brother printer software screen highlighting the USB installation radio button, and the next button.
  8. You are then prompted to connect your printer to your computer using a USB cable.
    Brother printer software screen displaying instructions to connect your printer to your computer.
  9. Connect the printer to your computer via USB cable now.
    Connecting your printer to your computer via USB cable. Illustration.
  10. Once the printer has been connected via USB, it will search for networks and then prompt you to ensure you're connected to the same network your printer will be connected to. Click Checked and confirmed. Then click Next.
    Brother printer software screen highlighting the checked and confirmed check box, and the next button.
  11. The software will detect the network settings it needs to use. If the software is able to detect what it needs, ensure the Yes radio button is selected. Then click Next.
    Brother printer software screen highlighting the yes radio button, and the next button.

    If the software cannot detect your network information, it may ask you to select your Wi-Fi network and provide the associated password.

  12. The software will submit all the network information to the printer. When complete, it will ask that you remove the USB cable from the printer and computer.
    Brother printer software prompting the user to disconnect the printer from the computer.
  13. Now, disconnect the USB cable from the computer and printer.
    Disconnecting the printer from the computer. Illustration.
  14. The Wi-Fi light on the printer will now be lit and should remain lit to remind you that it is connected to your wireless network.
    Highlighting the printer's Wi-Fi light being lit once the wireless connection has been established. Illustration.
  15. Congratulations! You have completed wireless connection of your printer. Click Next to allow the installation process to install the remainder of the software and finish up.
    Brother printer software screen displaying a successful installation message.
If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here
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