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Fix UberConference Permissions if Denied by Accident

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Support.com Tech Pro Team
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Introduction

If you've launched an UberConference meeting only to be met with an error message or a non-functioning microphone or camera, you may be confused. "My microphone and camera work fine in other apps, why won't they work with UberConference?"

Because UberConference is a web browser-based video conferencing service, it accesses your microphone and camera a bit differently than other apps do. UberConference requests access to this hardware through your web browser, which must ask your permission before being granted that access. Since most users exercise a great deal of caution while surfing the web, you may have accidentally denied permission to your microphone and camera, which is causing UberConference to not work properly.

In this guide, we'll show you how to launch an UberConference meeting and manually grant access to your machine's microphone and camera on the following web browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari
Uberconference banner

1 Start an UberConference Meeting

The first step is to launch an UberConference meeting.

  1. Using your web browser of choice, navigate to https://www.uberconference.com/, then click Start New Conference.
    Starting a new conference
  2. If your web browser is blocking UberConference's access to your microphone and camera, you will see a warning such as the one depicted below. This means that you must manually grant access to your microphone and camera via the web browser that you're using.
    Blocked inputs by uberconference

2 Manually Grant Microphone & Camera Access to your Browser

Granting your web browser access to your microphone and camera is a relatively simple process. However, there are some slight differences depending on the web browser you're using to access UberConference. Select a browser for further instructions.

Browser ChromeGoogle Chrome

From the address bar

  1. Look at the address bar of Chrome. There will be a camera icon with a red X displayed. Click that Camera icon.
    Chrome address bar highlighting the camera icon.
  2. A menu will appear. In this case, the microphone is being blocked. Make sure the Always allow radio button is selected, then click Done.
    Chrome microphone access menu highlighting always allow and done.

    This process may have to be repeated to also allow access to the camera.

From the settings menu

  1. Navigate to Chrome settings by clicking Menu and then Settings.
    Chrome settings
  2. Select Privacy and Security.
    Privacy and security
  3. Select Site Settings.
    Site settings
  4. Select Camera or Microphone.
    Camera or microphone setting selections
  5. Make sure Ask for Accessing is toggled on.
    Ask before accessing
  6. Under Block, click the arrow for UberConference.
    UberConference block arrow
  7. Scroll down to Microphone or Camera, select the drop down menu, and click Allow.
    Allowing the mic to work
Browser FirefoxMozilla Firefox
  1. Click the Lock and Microphone icon in the address bar.
    The microphone and lock
  2. A menu will drop down.
    The lock in the browser
  3. Within the drop down menu, there will be a Permissions field. Ensure that Allow is selected for both microphone and camera access.
    Allowing the microphone
Microsoft EdgeMicrosoft Edge
  1. Within the address bar, click the Microphone or Camera icon. The icon will likely display an X on it.
    The microphone icon in the browser bar
  2. A menu will appear. In this case, the microphone is being blocked. Make sure the Always allow radio button is selected.
    Always allow selection
  3. Then click Done.
    The done button

    This process may have to be repeated to also allow access to the camera.

Browser SafariApple Safari
  1. Click Safari in the menu bar, then click Preferences.
    Safari preferences
  2. The Preferences window will open. Select the Websites tab, then click Microphone and/or Camera.
    Website preferences for the microphone
  3. UberConference will appear in the list of Currently Open Websites. Make sure the Allow option is selected, then close the Preferences window.
    Dropdown menu for mac preferences

    In this example, the Microphone has been allowed. This process may have to be completed for both the Camera and Microphone before proceeding.

Once you have granted your browser access to your microphone and camera, click the Try Again button on the error message within UberConference.
UberConference error message highlighting the try again button.

If your issue is not immediately resolved, you may have to close your browser entirely and re-access UberConference for the changes to take full effect.

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If you've launched an UberConference meeting only to be met with an error message or a non-functioning microphone or camera, you may be confused. "My microphone and camera work fine in other apps, why won't they work with UberConference?"

Because UberConference is a web browser-based video conferencing service, it accesses your microphone and camera a bit differently than other apps do. UberConference requests access to this hardware through your web browser, which must ask your permission before being granted that access. Since most users exercise a great deal of caution while surfing the web, you may have accidentally denied permission to your microphone and camera, which is causing UberConference to not work properly.

In this guide, we'll show you how to launch an UberConference meeting and manually grant access to your machine's microphone and camera on the following web browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari
Uberconference banner

The first step is to launch an UberConference meeting.

  1. Using your web browser of choice, navigate to https://www.uberconference.com/, then click Start New Conference.
    Starting a new conference
  2. If your web browser is blocking UberConference's access to your microphone and camera, you will see a warning such as the one depicted below. This means that you must manually grant access to your microphone and camera via the web browser that you're using.
    Blocked inputs by uberconference

Granting your web browser access to your microphone and camera is a relatively simple process. However, there are some slight differences depending on the web browser you're using to access UberConference. Select a browser for further instructions.

Browser ChromeGoogle Chrome

From the address bar

  1. Look at the address bar of Chrome. There will be a camera icon with a red X displayed. Click that Camera icon.
    Chrome address bar highlighting the camera icon.
  2. A menu will appear. In this case, the microphone is being blocked. Make sure the Always allow radio button is selected, then click Done.
    Chrome microphone access menu highlighting always allow and done.

    This process may have to be repeated to also allow access to the camera.

From the settings menu

  1. Navigate to Chrome settings by clicking Menu and then Settings.
    Chrome settings
  2. Select Privacy and Security.
    Privacy and security
  3. Select Site Settings.
    Site settings
  4. Select Camera or Microphone.
    Camera or microphone setting selections
  5. Make sure Ask for Accessing is toggled on.
    Ask before accessing
  6. Under Block, click the arrow for UberConference.
    UberConference block arrow
  7. Scroll down to Microphone or Camera, select the drop down menu, and click Allow.
    Allowing the mic to work
Browser FirefoxMozilla Firefox
  1. Click the Lock and Microphone icon in the address bar.
    The microphone and lock
  2. A menu will drop down.
    The lock in the browser
  3. Within the drop down menu, there will be a Permissions field. Ensure that Allow is selected for both microphone and camera access.
    Allowing the microphone
Microsoft EdgeMicrosoft Edge
  1. Within the address bar, click the Microphone or Camera icon. The icon will likely display an X on it.
    The microphone icon in the browser bar
  2. A menu will appear. In this case, the microphone is being blocked. Make sure the Always allow radio button is selected.
    Always allow selection
  3. Then click Done.
    The done button

    This process may have to be repeated to also allow access to the camera.

Browser SafariApple Safari
  1. Click Safari in the menu bar, then click Preferences.
    Safari preferences
  2. The Preferences window will open. Select the Websites tab, then click Microphone and/or Camera.
    Website preferences for the microphone
  3. UberConference will appear in the list of Currently Open Websites. Make sure the Allow option is selected, then close the Preferences window.
    Dropdown menu for mac preferences

    In this example, the Microphone has been allowed. This process may have to be completed for both the Camera and Microphone before proceeding.

Once you have granted your browser access to your microphone and camera, click the Try Again button on the error message within UberConference.
UberConference error message highlighting the try again button.

If your issue is not immediately resolved, you may have to close your browser entirely and re-access UberConference for the changes to take full effect.