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Fix Streaming Service Issues Panasonic Smart TV

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This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.
This will guide you through diagnosing and repairing basic networking issues with your Panasonic Smart TV.

? What kind of network problem are you having?

  1. One streaming service doesn't work while others do
  2. Streams are choppy, fail in the menus, or look bad
  3. TV is unable to play any streams, or unable to connect to wifi

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This will guide you through diagnosing and repairing basic networking issues with your Panasonic Smart TV.

Since your other streaming services are working, there is likely an issue with the service itself.

Visit your streaming provider's page on your computer or mobile phone, and make sure they don't have any reported problems going on with their service right now.

Try again later when the services are back up.
PlayStation Network showing online
  1. Turn it off by pressing the power button.
    Power button on television
  2. Then unplug it from the power outlet.
    Unplugging plug from wall
  3. Wait for 30 seconds.
  4. Plug it back in then turn the TV back on.

Check your home's internet connection by testing with another device such as your smartphone, computer, game console, streaming device, etc.

Try another streaming service. For example, if you are having problems with Netflix, try YouTube.

A wired connection means your router is probably very close to your TV, and there will be a cable that looks like a larger phone cable attached between your Smart TV and Router.
Ethernet Connection

A wireless connection means your Router is most likely farther away (in another room, for example), and it is using radio to connect to the Internet.

  1. Press the Menu button on the TV remote.
    Menu button on rmeote control

  2. Using the navigation arrows on the remote, go downwards and highlight Network then press OK.
    Network option highlighted in menu

  3. Press OK on Network Connection.
    Network connection option highlighted in Network menu

  4. Then press OK on Quick Setup.
    Quick setup button highlighted on Network connection screen

  5. When the Wi-Fi network list is populated, select your network and press OK.
    Wi-Fi network selection list
  6. If required, enter the Wi-Fi password then press the Return button Return button on remote control on the remote. The password is case sensitive.
    Wi-Fi password entry screen

  7. Once the connection is established review the confirmation screen and press OK on Done.
    Wi-Fi connection summary screen

Ethernet Cable Ethernet cable
Ethernet Port Ethernet port
  1. Acquire an Ethernet cable.
  2. Take one end of the cable and plug it into your router/modem's Ethernet port.
  3. Plug the other end of the cable into your device's Ethernet port.
  4. Usually this is all that is needed to connect your device to a wired connection.