Fix Issues with the Marantz 2016 AVR Remote App

Introduction

This guide will assist you with repair issues and their potential fixes for your Marantz NR1608 companion app.

Marantz NR1608 AV receiver.

This guide will guide you through the following steps:

  • Power Cycle your devices
  • Verify your devices are on the same network
  • Reinstall Marantz 2016 AVR Remote app

1 Power Cycle Devices

Most of the time, restarting will fix common problems.

  1. Unplug your modem, router, and Marantz NR 1608 receiver. Do not disconnect any Ethernet cables, just unplug the power cords from the wall.
    Person unplugging modem and router power cords
    Back of receiver with power outlet highlighted
  2. Plug in your modem and router first, and wait for it to establish a connection.
  3. Plug in the TV and turn it on.

? What mobile device are you using with your Marantz NR1608 receiver?

  1. Android
  2. iOS

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This guide will assist you with repair issues and their potential fixes for your Marantz NR1608 companion app.

Marantz NR1608 AV receiver.

This guide will guide you through the following steps:

  • Power Cycle your devices
  • Verify your devices are on the same network
  • Reinstall Marantz 2016 AVR Remote app

Most of the time, restarting will fix common problems.

  1. Unplug your modem, router, and Marantz NR 1608 receiver. Do not disconnect any Ethernet cables, just unplug the power cords from the wall.
    Person unplugging modem and router power cords
    Back of receiver with power outlet highlighted
  2. Plug in your modem and router first, and wait for it to establish a connection.
  3. Plug in the TV and turn it on.
Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your Android device

  1. Swipe down on phone to access quick settings.
    Quick settings
  2. Swipe down on phone again to get the extended view. Your connected network will show under the Wi-Fi symbol.
    Quick settings extended view
  1. Push Setup on the remote.
    Remote Control with Setup button highlighted
  2. Select Network.
    Setup menu with Network highlighted
  3. Select Wi-Fi Setup.
  4. Select your Wi-Fi Network name.
  5. Enter your password and select OK.
Once you have completed the previous steps, we will check to see if your issue has been resolved.
The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app, and then we'll reinstall it from the Google Play store.
  1. Locate the Marantz AVR Remote icon.
    Marantz AVR Remote icon
  2. Tap and drag the app icon to uninstall located at the top of the screen. When the icon turns red, let off of it.
    App icon is red under Uninstall
  3. Tap on OK to confirm the removal.
    Uninstall dialog box with OK highlighted
  1. Open the Play Store app.
    Play Store icon.
  2. Tap on the search bar at the top.
    Play Store search bar
  3. Type in Marantz 2016 AVR Remote then tap Marantz 2016 AVR Remote from the list.
    Search results with Marantz AVR Remote highlighted
  4. Tap on Install.
    Play Store app page with the Install button highlighted
  5. This app requires special permissions, listed here. Tap on Accept.
    App Permissions with the Accept button highlighted
  6. Tap on Open to open the app.
    Play Store app page with the Open button highlighted
Once you have completed the previous steps, we will check to see if your issue has been resolved.
  1. If you are using a wired connection for your network devices, connect the Ethernet wires from each to your switch, and to your home router.
    Marantz NR1608 Receiver

    This product does not include an Ethernet cable. If you don't have a spare laying around, you will need to purchase one.

  2. Push Setup on the remote.
    Remote with Setup button highlighted
  3. Select Network.
    Setup menu with Network highlighted
  4. Select Wired (Ethernet).
Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your iOS device

  1. Tap on the Settings icon from your home screen.
    Settings icon.
  2. Your connected Wi-Fi network will show next to Wi-Fi
    Settings menu with Wi-Fi and connected Wi-Fi network highlighted
  1. Push Setup on the remote.
    Remote Control with Setup button highlighted
  2. Select Network.
    Setup menu with Network highlighted
  3. Select Wi-Fi Setup.
  4. Select your Wi-Fi Network name.
  5. Enter your password and select OK.
Once you have completed the previous steps, we will check to see if your issue has been resolved.
The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app and then reinstall it from the Apple App Store.
  1. Locate the Marantz AVR Remote app icon on your home screen.
    Marantz AVR Remote icon
  2. Tap and hold on the app icon until it starts shaking
  3. Tap the x in the top left of the app icon.
    Shaking icon
  4. Tap on Delete.
    Uninstall conformation dialog with the Delete button highlighted
  1. From the main screen, open the App Store.
    Apple App Store Icon.
  2. At the bottom of the screen, tap on Search.
    App Store bottom bar with Search icon highlighted
  3. Type Marantz AVR Remote on the search bar at the top.
    App Store Search bar
  4. Tap Search to start the search.
    Search Button
  5. Tap Get to start downloading.
    Marantz AVR Remote app page with Get highlighted
  6. Tap the Install button to install the app..
    Install button.
  7. Tap OPEN once the app is installed.
    Marantz app page highlighting the open button.
Once you have completed the previous steps, we will check to see if your issue has been resolved.
  1. If you are using a wired connection for your network devices, connect the Ethernet wires from each to your switch, and to your home router.
    Marantz NR1608 Receiver

    This product does not include an Ethernet cable. If you don't have a spare laying around, you will need to purchase one.

  2. Push Setup on the remote.
    Remote with Setup button highlighted
  3. Select Network.
    Setup menu with Network highlighted
  4. Select Wired (Ethernet).
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