Fix Apps on a Samsung BD-JM51/BD-J5100 BluRay Player

Introduction

Your Samsung Blu-ray Player is capable of running apps which at times may not work as intended. This guide will assist with troubleshooting these apps.

1 Restart App

Press the Menu, Return or Exit buttons on the Remote Control to quit an app then launch it again.

Navigation buttons on remote control

  1. Home - Press to move to the Home menu
  2. Return - Return to the previous menu
  3. Arrows - Move the cursor or select an item
    Enter - Activate the currently selected item or confirm a setting
  4. Exit - Press to exit the current menu

? Is the issue resolved after restarting the app?

  1. Yes
  2. No, let's restart the Blu-ray player

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Your Samsung Blu-ray Player is capable of running apps which at times may not work as intended. This guide will assist with troubleshooting these apps.

Press the Menu, Return or Exit buttons on the Remote Control to quit an app then launch it again.

Navigation buttons on remote control

  1. Home - Press to move to the Home menu
  2. Return - Return to the previous menu
  3. Arrows - Move the cursor or select an item
    Enter - Activate the currently selected item or confirm a setting
  4. Exit - Press to exit the current menu

To restart your device via power cycle:

  1. If your device has buttons or a remote control, press the power button to turn it off.
    Power symbol.

  2. Unplug it from the power outlet and wait for 10 seconds.
    Power cable unplugged from power outlet.

  3. Plug it back into the power outlet, then turn it back on from the power button if it has on.
  1. Remove the power cable from both your modem and router.
    Modem and router power cycle procedure.

  2. Verify all lights are off on the modem and router.
  3. After 30 seconds, plug in your modem and then your router.
  4. It may take a few minutes for the internet to reconnect.
  • You may have to shut down or disconnect other unused devices that are connected to the same network.
  • If your device is connected via Wi-Fi, its distance from the router, as well as well as other environmental factors can affect the quality of the signal. Try moving your router to a more central location or use a Wi-Fi extender.
  • The best type of connection is a wired Ethernet connection. If possible, this is the way to go.

An internet connection is required to perform the firmware update.

  1. From the main screen go to Settings.
    Blu-ray menu with settings highlighted

  2. Then go down to Support.
    Blu-ray settings with support highlighted

  3. Go right and select Software Upgrade.
    Blu-ray support menu with software upgrade highlighted

  4. Select By Online to check for available updates.
    Blu-ray software upgrade method selection

  5. If a new version is found, select Yes to upgrade to it.
    Blu-ray software update available

  6. The system will show the download progress then an upgrade progress afterward. Make sure the device is not powered off during this process.
    Blu-ray software update in progress

  7. To complete the firmware update the device will power off and then power back on automatically.

Resetting the device to factory defaults will erase all saved settings, preferences and user stored data.

  1. Make sure there is no disc in the player.
  2. Press and hold the Eject button on the device for at least 8 seconds.
    Blu-ray front panel with eject button highlighted
     
  3. On the screen you will see a message that the device is being reset.
    Blu-ray reset confirmation message
     
  4. The player will automatically power off and reset then it will show the initial setup screen.
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