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Check Internet Connection Using the Xfinity xFi App

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

Xfinity xFi whole-home mesh networking equipment has the ability to extend WiFi to every corner of your home due to its expandable and modular nature. However, its modular nature also means that if a single xFi pod or the gateway itself is having an issue, your devices may lose their internet connection. Thankfully, Comcast offers the Xfinity xFi app which makes checking the internet connection of your entire xFi system easy to do. This guide will demonstrate how to use the Xfinity xFi app to check the internet connection of your entire xFi system, including any xFi pods your system may have.
Before You Begin:
Xfinity xFiXfinity xFi App
Your xFi router and xFi pods are setup and controlled using the Xfinity xFi app on your smartphone or tablet.
Xfinity xFi App.

1 Check Internet Connection

  1. Open the Xfinity xFi app. On the first screen an overview of your home is shown, with the general status of all your pods at the top. Select Network at the bottom for detailed information.
    Xfinity xFi
    xFi app with status overview and Network highlighted.
  2. Network will show the status of your router, every individual Pod, and provide troubleshooting tips if any are offline.
    xFi Network with connected Router and Pods highlighted.

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Xfinity xFi whole-home mesh networking equipment has the ability to extend WiFi to every corner of your home due to its expandable and modular nature. However, its modular nature also means that if a single xFi pod or the gateway itself is having an issue, your devices may lose their internet connection. Thankfully, Comcast offers the Xfinity xFi app which makes checking the internet connection of your entire xFi system easy to do. This guide will demonstrate how to use the Xfinity xFi app to check the internet connection of your entire xFi system, including any xFi pods your system may have.
Before You Begin:
Xfinity xFiXfinity xFi App
Your xFi router and xFi pods are setup and controlled using the Xfinity xFi app on your smartphone or tablet.
Xfinity xFi App.
  1. Open the Xfinity xFi app. On the first screen an overview of your home is shown, with the general status of all your pods at the top. Select Network at the bottom for detailed information.
    Xfinity xFi
    xFi app with status overview and Network highlighted.
  2. Network will show the status of your router, every individual Pod, and provide troubleshooting tips if any are offline.
    xFi Network with connected Router and Pods highlighted.