For over 20 years, we’ve refined our homesourcing℠ model to provide secure, agile solutions with a global network of home-based experts.
with decades of experience managing a remote workforce
A global network
of experienced, agile employees (experts) that thrive working from home
that keeps everyone connected, productive, and accountable
global operating playbook to deliver consistently excellent and tailored support programs with home-based employees.
Talent Acquisition, Support.com Academy, Expert Connect, Workforce Optimization, and SecureHub
Dynamically route volume across a global network of experienced, agile experts based on a client’s unique needs.
is a comprehensive, secure technology platform with the tools and resources to operationalize a global, home-based workforce – all from the cloud.
SecureHub, ExpertToolkit, and ExpertCRM
Reliably stand-up a secure home-based environment quickly, from anywhere in the world.
Thing Global. Act Local.
The ExpertAnywhere playbook enables Support.com to stand-up customized engagement programs with experts around the world to achieve extraordinary results
What makes up ExpertAnywhere?
- Hyper-targeted recruiting, at scale
- Hire for specific skills, licensure, industry/product knowledge, experience, efficiency, etc.
- Best fit to succeed in the work-from-home model
- Remote-first training and on-boarding
- Multimodal training tools optimized for adult learners
- Proprietary Guided Paths ® platform for self-led learning
- Dynamically route volume based on program requirements
- Flexible scheduling responsive to call patterns and spikes
- Data-driven engagement with transparent reporting
- Connect, coach, and cultivate front-line experts
- Supervisor and team-driven remote engagement practices
- Balanced scorecard with real-time monitoring
- Cloud-based platform enables secure work-from-home environments
- Enforce clean desk and data security policies, remotely
- Confirm identity with biometric scanning
Homesourcing℠ is the future of technology-enabled, expert-driven, secure customer engagement that is always on, no matter what.