App sharing

This is a technology that allows a remote agent to view an individual app on a customer’s mobile device as though he were looking directly at the device screen. In some cases, the agent is also able to control the app. In view-only mode, the agent can watch the device screen while instructing the user and watching his actions. With control, however, the agent can complete the actions on the user’s behalf, affording even greater efficiency in helping to resolve problems, configure devices, etc. Unlike screen-sharing, app-sharing is limited to a single application. The ability to implement app-sharing is dependent on what the mobile device operating system allows.

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