Agent Desktop

Everything that a support agent sees on his or her computer display comprises the agent desktop. This can include a wide variety of information, such as knowledge bases, call queue information, remote access tools, current and historical customer information, local and remote system status, etc. When the various data sources are seamlessly integrated, the term “unified agent desktop” is often applied. A key challenge in the design of software tools for support agents is the intuitive and efficient use of display space. (see also swivel chairing)

Back to Top See Demo Contact Sales Get In Touch