You don’t have to make your customers provide information that you should already know. Instead, utilize the intuitive help technology behind Dynamic Decision Points to optimize Agent Support and enhance Self-Support within your website, software, or mobile application.
Support.com Cloud now assists support teams with even more complex workflow logic than ever before by incorporating decision points, or branching logic, into Guided Paths. Decision Points allow support teams to use Guided Paths to easily and intuitively represent complex types of processes without having to invest in additional, cumbersome tools to build and maintain decision trees.
Dynamic Decision Points take branching logic intelligence to the next level, querying your systems for disparate customer information and producing contextually relevant next steps, all inside Support.com Cloud’s Guided Paths.
Problems deploying frequent changes are a thing of the past. Once you build a Guided Path with Dynamic Decision Points, publish it with a click of a button. Instantly, every support team in any location and every self-service solution deployed are working with the same content & workflows.