Are you a tech whisperer? Do you believe that technology helps makes your life better...but only when it works?
Share your tech expertise using our Guided Path ® platform and build step-by-step instruction guides to walk through how you’ve solved tech issues from the simple to the complex. Wouldn’t it be great if everyone could learn how to do a group call on FaceTime, sell skins on CS: GO, open a TMP file on their computer, setup a Plex Media Player, or create a DMZ zone on their network?
With the Guided Path ® platform, you can:
Write your very own Guided Paths ® optimized for desktop and mobile.
Leverage an intuitive WYSIWYG editor with vast icon and image libraries.
Utilize decision trees to help diagnose tech issues.
Partner with an Editor to revise and refine the guide.
Monitor your published articles including views and upvotes.
Why is Support.com creating a community driven self support platform?
Support.com has been providing tech support for over 20 years, During that time technology products have infused every aspect of our lives. Products have become smart and connected with many more options than ever before. Making all one’s devices work and work together is getting harder.
We spoke with our customers and learned they preferred to solve their own problems but also wanted to know there was an expert who “had their back” in case they ran into an issue or felt they were getting outside their comfort zone. We also learned that everyone is an expert at something.
We decided it was time to re-imagine tech support and rethink how to best fulfill our mission of helping people get the most out of their technology. We concluded it was time to open up our Guided Path platform, to share our own solutions to thousands of tech problems, and invite anyone with a passion for tech and helping others to share their knowledge too.
We are very proud of our Guided Path platform. We have developed it over the past two decades to educate our own Tech Pros to handle everything from setting up new products to performing complex diagnostic troubleshooting. We think it is the best way to write step-by-step guides. We hope you agree.
What is the process to get my Guided Path published?
Navigate to your author dashboard, click on [Get Started]. To write your guide start by adding steps. You can also insert questions and create branches. Give it a title and click “Submit”. Our tech review team will help you polish your guide. When it’s ready, it will be published to the site for the world to see. That’s it.
What do I write about?
This site is for people passionate about tech. The best place to start is with the tech products that you love by sharing your tips on how to get the most out of those products.
How long should my guide be?
The length of a guide really depends on the problem about which you are writing. As a general rule:
Guides should be single topic. This makes it easy for people to find it and search engines to interpret it.
At least 5 steps.
Use simple language
Where appropriate, include questions using the decision point feature, to direct the reader to the most appropriate solution.
How many guides can I write?
There are no limits to how many guides you can submit. But it starts with the first one. Try it out. We think you’ll be impressed with how easy it is to write a professional looking step-by-step guide.
Who owns the copyright when I submit a guide?
When you write a guide and publish it on Support.com, you grant Support.com a non-exclusive, irrevocable, worldwide, perpetual and royalty free license to use, modify, monetize and/or distribute the content at our discretion. The word “non-exclusive” means you can also publish the guide on your own website for example. The full details can be found at Terms of Service.
Can I post a guide that I’ve published elsewhere?
You can submit articles on Support.com that you have published elsewhere. Before doing so, you need to confirm that it does not violate your agreement with the other site or publication.
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