The Human Support Experience that Tech-Savvy Consumers Crave
The Human Support Experience that Tech-Savvy Consumers Crave

The tech support landscape is changing rapidly. To understand the latest trends and their implications, take a look at your customers. Today’s tech-savvy consumers have unique needs and high expectations that redefine how successful companies manage their tech support services. Most importantly, while consumers may be more technically proficient than ever, the desire for a […]

How “Support Interaction Optimization” Will Reshape the World of Customer Support

One of the most exciting parts of running a company involves helping it keep its bearings while its industry undergoes a fundamental transformation. Which is why I’m proud to be at Support.com as it takes a leadership position in Support Interaction Optimization, a new industry category that responds to tectonic marketplace shifts by bringing sophisticated […]

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