CES 2017 – Spotlight on the Future of Tech Support
CES 2017 – Spotlight on the Future of Tech Support

Every year in January, Las Vegas plays host to one of the largest trade events in the world — the Consumer Electronics Show (CES). This global gathering of consumer technologies draws more than 175,000 people to look at the latest and greatest in tech offerings. Products range from new and improved home appliances to incredible […]

Join our Upcoming Webinar with Forrester Research: Customer Support Trends for 2017

It’s no secret that customer loyalty and retention have a direct impact on top line revenue. Positive brand interactions and customer experiences are a cornerstone of brand loyalty. Satisfied customers often recommend products or brands to others and are more likely to purchase from the same company again rather than buying from a competitor. How […]

Why What we’ve Always Done won’t Work Anymore: The Special Challenge of Launching Products for the IoT

Like a car with an engine too powerful for its frame, much of today’s Internet of Things technology seems to be outstripping our capacity to use it effectively. Even at this early stage, predictions of continuing double-digit expansion in adoption of new connected devices are showing signs of being wildly optimistic: The enthusiasm shown by […]

CES 2016 Focuses on IoT —
Breaks Attendance Records

What is CES? CES, or the Consumer Electronics Show, came to a close on January 16th in Las Vegas, Nevada. CES is the almost 50-year-old annual trade show that features all the latest and greatest (and many not so) technologies and gadgets from around the world. While I’ve worked in the consumer electronics industry for […]

Top Picks at the ICMI Contact Center Expo and Conference

The Support.com team is headed to Orlando for the ICMI Contact Center Expo and Conference May 4th – 7th and we hope to see you there! This year’s conference combines the best of all worlds – a huge expo hall with some of the best contact center technology and service providers and product-free sessions for […]

Support.com President and CEO Elizabeth Cholawsky talks about winning Frost & Sullivan’s “Company of the Year” award

Last week I attended a black-tie gala in San Diego to receive, on behalf of Support.com, one of the business world’s most prestigious honors, a Frost & Sullivan “Best Practices” award. We were named “Company of the Year” in the Support Interaction Optimization (SIO) space and, while that on its face is pretty thrilling in […]

CES® Takeaways: Support Plays Crucial Role in Innovation

What do the 150,000 visitors and 3,500 vendors who attended the International Consumer Electronics Show in Las Vegas have in common? You guessed it. Support. On the ICMI blog, our own SVP of Product, Sampath Gomatam, offers his take on how the diverse array of innovative connected devices impacts the support landscape. In addition to wearable […]

CES® Roundup: It’s All About Being Connected

Three Support Industry Trends to Watch After CES 2015 There’s nothing like an enormous consumer trade show like CES to get a read on the pulse of the technology industry. The CES theme of 2015 was “connected.” Attendees could hardly take more than a few steps through the two million square feet of exhibit space […]

The Insider’s Guide to the ICMI Contact Center Conference

This year’s ICMI Contact Center Demo & Conference will feature more than 75 speakers and 50+ sessions. We’ve done a bit of the hard work for you and selected the top picks from the agenda. If you are looking to understand what the future holds for customer service and support – read on. Monday Pre-4 […]

TSW Transformations – Who to See and Where to Be

We hope you’re as excited as we are about TSW’s Services Transformation conference Oct. 20 – 22nd in Las Vegas. If you’re attending in person, we invite you to join TSIA’s John Ragsdale, Vice President, Technology and Social Research and Lee Gruenfeld, Senior Director, Market Strategy at Support.com for Core vs. Context: Making the Outsourcing […]

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