How Your Contact Center Can Survive the Busy Season
How Your Contact Center Can Survive the Busy Season

Every business has its busy season. Whether your contact center’s pace is influenced by holiday gift-giving, seasonal travel patterns or the annual approach of April 15, it’s a natural expectation that your business’ activity will ebb and flow. Call centers and support teams are strongly impacted by these seasonal rhythms. During your company’s busiest times […]

How Prepared Are You to Deliver Support to a Connected World?

The world is more connected today than ever before. With the rise in mobile devices and connected consumer electronics, broadband households in the US now own an average of seven connected devices (“The Internet of Things” Parks Associates). Many households are connected with a laptop or desktop computer and of course mobile devices, but in […]

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