Call Center Technical Support Services
Support.com is a full-spectrum leader in outsourced tech support services. With over 20 years of experience, exceptional people, insight-driven tools, and an extensive range of services to choose from, we’ve got you covered. We’ll delight your customers from day one.
And make you look like a hero.
Partner with us to grow your business.
Whether you’re looking to reduce costs, improve customer loyalty, or grow revenue, our turnkey programs get you there fast. Our outsourced technical support services include presale and post-sale support across all devices in the connected home, and we excel at customizing solutions for businesses large and small.
Add expert live agents with confidence.
We hire only the most technically astute puzzle solvers, then equip them with our smart, integrated tools and experience-tested content library. We’re ready-to-go with guidance for over 10,000 devices and common problems, and we’ll work with you to build and refine new content that’s a perfect fit for your business.
Transform self-service and lighten the load.
Our unique approach to self-service reduces live agent interactions — because we’re better at helping customers help themselves. Only Support.com offers Guided Paths®, which works with our content library to deliver dynamic, step-by-step guidance from your website or mobile app. Your customers get the best answers faster. And they can easily escalate to a live agent too — without repeating a single step.
Solve problems faster with mobile.
Your customers can use their mobile devices to solve tech support problems themselves or work more effectively with live agents. We make it possible to build self-service, live chat, and phone connections right into your company’s mobile app. And, when customers connect with an agent, they can use their smartphone or tablet camera to share real-time video or photos to help with problem resolution. And you’ll reduce your returns, replacements, and truck-rolls.
Improve outcomes with our Cloud Software.
Our services are powered by our own cloud-based technical support software tools that integrate with each other — and your important systems. Agents can see the whole picture and solve problems without tedious, repetitive questions. Our rich analytics and smart methodology let us understand the complete customer experience too, so we can drive ongoing call center services innovation and deliver exceptional business outcomes.