News. Topics. Trends.

Your Truck Rolled Over My Margin
An on-site visit is an instant hit to your margins. A second technician visit may even put you in the...

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“Language” is the problem when a new technology hits the mainstream
“Language Alignment” – If you’ve been working in the support world for any length of time, you already know what...

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It’s not a sale until the customer decides to keep it
Success can actually drive return rates higher for companies that are not prepared to support new purchases. Generally speaking, marketing...

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The People’s Republic of Tritanopia
If the agent had a way to securely receive an image sent from the customer’s cell phone, the problem would...

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It’s Time to Open Your Eyes
From the ancient stories of Perseus and the Graeae to the modern CIA’s Stargate Project, humans have longed for the...

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Free Forrester Research Report: Transform The Contact Center For Customer Service Excellence
This is the last of our free research reports by Forrester. The link won’t last forever so be sure to...

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Free Forrester Research Report: 2017 Customer Service Trends
Support.com is happy to supply this free research report by Forrester. The link won’t last forever so be sure to...

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Visual Engagement Drives Relationships And Revenue For Customer Service
Download this free Forrester Research Report Support.com is happy to supply this free research report by Forrester. The link won’t...

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Support.com Reports Second Quarter 2017 Financial Results
Sunnyvale, CA – August 9, 2017 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support...

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Support.com Reports First Quarter 2017 Financial Results
Redwood City, Calif. – May 15, 2017 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support center...

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