Your Truck Rolled Over My Margin
Your Truck Rolled Over My Margin

An on-site visit is an instant hit to your margins. A second technician visit may even put you in the red for that customer. The more visits required to solve a single problem means the customer’s level of irritation increases making the job of the technician that much more difficult costing you money and not […]

The People’s Republic of Tritanopia

If the agent had a way to securely receive an image sent from the customer’s cell phone, the problem would have been revealed. The yellow wire was where the white wire should be and vice versa. But the agent didn’t know that, and neither did the customer. After a few tries at the same instructions […]

It’s Time to Open Your Eyes

From the ancient stories of Perseus and the Graeae to the modern CIA’s Stargate Project, humans have longed for the ability to see far away places and events in real time. The dream of remote viewing is as old as humanity itself. Now that we are all walking around with what is essentially a full-blown […]

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