What I’m grateful for at Support.com
What I’m grateful for at Support.com

I’ll admit that I didn’t want to write this blog post. It’s my first post here at Support.com, and the first one is always the toughest. As a product manager, you’re measured by the success of your product and the happiness of your customers. While we’re just supposed to bring the donuts to the team […]

Pit Bulls and Field Support

In an earlier blog post, I discussed needing a technician in my home to solve a problem and the impact this has on your margins. However, the level of customer effort involved in having a technician in the home can impact the perception of the quality of support provided. Field support calls aren’t just expensive […]

Back to Top See Demo Contact Sales Get In Touch