Redwood City, Calif. – September 30, 2015 – Support.com, Inc. (NASDAQ: SPRT), makers of cloud-based Nexus® software for Support Interaction Optimization (SIO) and a leading provider of tech support and turnkey support center services, today announced that TMC, a global, integrated media company, has named Nexus as a 2015 TMC Labs Innovation Award winner as presented by TMC’s CUSTOMER magazine.
“We are extremely pleased to be recognized again by TMC for the innovation behind Nexus and our impact on how organizations are using new technologies to redefine support as a vital element of the overall customer experience,” said Elizabeth Cholawsky, President and CEO of Support.com. “We live in the age of the customer, and products like Nexus help increase product and service value leading to better customer satisfaction and brand loyalty.”
“Congratulations to Support.com for being granted a 2015 CUSTOMER Magazine TMC Labs Innovation Award. Nexus cloud software has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer related technologies,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this outstanding achievement with a TMC Labs Innovation Award.”
“A new kind of support is mandated in the age of the Internet of Things (IoT),” said Sampath Gomatam, Senior Vice President of Product for Support.com. “Not only is seamless self-service expected for Connected Home solutions, but when the customer needs additional help, the support professional needs to instantly know the contextual data from the steps the customer already has taken. Nexus delivers this, and provides truly effective self-service as well as data-driven, guided assistance for support teams.”
The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.
The 2015 CUSTOMER Magazine TMC Labs Innovation Award results are published in the current issue of CUSTOMER magazine.
About Nexus® software
Award-winning Nexus is the next generation, data driven, cloud software for technical support that increases customer satisfaction and loyalty, creates new revenue opportunities, and decreases support costs. Nexus provides intelligent guidance for support teams and customer self-support, as well as enabling Internet of Things (IoT) solution and app providers to embed support directly into their products. It can be used to resolve complex technical issues more quickly and effectively and maximize the value customers get from new technologies. Nexus Guided Paths® feature acts like a GPS, by suggesting next best steps during customer support interactions. To facilitate continuous optimization, Nexus also collects detailed data about every step of every support interaction, and uses advanced analytics to provide actionable insights into support practices and actual product performance. To learn more about Nexus, visit www.support.com/nexus.
Support.com, Inc. (NASDAQ:SPRT) provides cloud-based software and services to deliver next-generation technical support. Support.com helps leading brands, including IoT solution providers (for example in connected home, personal entertainment, medical, or automotive applications), software vendors, consumer and business electronics suppliers, communication service providers, as well as premium technical support businesses, strengthen their customers’ product experiences. Customers want technology that works the way it’s intended. By using Support.com software and services, companies can deliver a great customer experience, leading to increased brand loyalty, customer retention, and additional revenue streams. For more information, please visit www.support.com or follow us on Twitter @support_com. Support.com, Inc. is an Equal Opportunity Employer.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more. For more information about TMC, visit www.tmcnet.com.
© 2015 Support.com, Inc. All rights reserved. Support.com, the Support.com logo, Guided Paths and Nexus are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries. All other marks are the property of their respective owners.
Director, Communications and Content, Support.com
Marketing Manager, TMC
203-852-6800, ext. 287
Carolyn Bass, Market Street Partners