Redwood City, Calif. – August 17, 2015 – Support.com, Inc. (NASDAQ: SPRT), makers of cloud-based Nexus® software for Support Interaction Optimization (SIO), and a leading provider of tech support and turnkey support center services, announced today that Nexus software has successfully met the criteria to be classified as ThingWorx Ready™ Certified. Nexus enables app developers who are using the PTC® ThingWorx® development environment to easily integrate one-touch access to Nexus-powered tech support. Apps that are built on ThingWorx and include embedded access to Nexus support can provide superior customer experiences that can increase customers’ brand loyalty.
“There are estimated to be upwards of 50 billion products connected to the Internet by 2020,” said David Canavan, Vice President of Partner Development at ThingWorx, a PTC business. “We are pleased to have Support.com as a partner to offer ThingWorx users IT support services for their smart connected products. Nexus enables ThingWorx customers to solve their support challenges by allowing them to offer their end users world-class technical support from within the ThingWorx environment, creating new value-added revenue streams and maximizing customer satisfaction.”
Chris Koverman, VP, Engineering and Operations for Support.com, added, “The nature of IoT solutions demands a new model for product support in order to optimize customer satisfaction and maximize product adoption. We at Support.com think about support differently – not as separate from but seamlessly integrated into a customer’s experience of products. ‘Support 2.0’ is about helping fulfill the product’s original brand promise.
“We’re excited to have ThingWorx as a partner and to offer a ThingWorx Ready-certified Nexus extension to ThingWorx customers and their end users. Nexus’ next-generation technical support tools and services offer end users an enhanced, convenient and unified user experience from within the solutions developed on ThingWorx – the leading IoT application development platform,” concluded Koverman.
About Nexus® software
Nexus is the next generation, data driven, cloud software for technical support that increases customer satisfaction and loyalty, creates new revenue opportunities, and decreases support costs. Nexus provides intelligent guidance for support teams and customer self-support, as well as enabling Internet of Things (IoT) solution and app providers to embed support directly into their products. It can be used to resolve complex technical issues more quickly and effectively to maximize the value customers get from new technologies. Nexus Guided Paths® feature acts like a GPS, by suggesting next best steps during customer support interactions. To facilitate continuous optimization, Nexus also collects detailed data about every step of every support interaction, and uses advanced analytics to provide actionable insights into support practices and actual product performance.
To learn more about Nexus, visit corp.support.com/nexus.
About ThingWorx Ready™ Partner Program
ThingWorx Partners provide a wide variety of products throughout the entire IoT value chain, from software systems and cloud platforms to smart sensors, devices, gateways and machines that make the connected world a reality. The ThingWorx Ready Partner Program allows hardware and software companies to pre-integrate their products with the ThingWorx rapid application development platform, greatly simplifying the creation and deployment of IoT solutions. Becoming “ThingWorx Ready” enables partners to reduce the cost and risk of Internet of Things deployments for end customers.
For more information about Nexus + ThingWorx integration, please visit https://www.support.com/industries/iot-and-home-automation.
Support.com, Inc. (NASDAQ:SPRT) provides cloud-based software (Nexus®) and services to deliver next-generation technical support. Support.com helps leading brands, including IoT solution providers (for example in connected home, personal entertainment, medical, or automotive applications), software vendors, consumer and business electronics suppliers, communication service providers, as well as premium technical support businesses, strengthen their customers’ product experiences. Customers want technology that works the way it’s intended. By using Support.com software and services, companies can deliver a great customer experience, leading to increased brand loyalty, customer retention, and additional revenue streams.
The Support.com, Inc. logo is available at http://www.globenewswire.com/NewsRoom/Attachment/25440. Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://www.support.com/about-us/careers.
Kate Lynch, Support.com
Carolyn Bass, Market Street Partners