Nexus® software for Support Interaction Optimization (SIO) now streamlines tech support for Mobile Virtual Network Operator (MVNO) subscribers and e-commerce software buyers
Redwood City, CA – April 22, 2015 – Support.com, Inc. (NASDAQ: SPRT), makers of cloud-based Nexus software for Support Interaction Optimization and a leading provider of tech support and turnkey support center services, today announced two alliances for their Nexus product. The first partnership is with BeQuick, providers of a hosted subscriber-management solution for MVNOs. The second strategic relationship is with RevenueWire, makers of a platform that supports the sale of e-commerce software and subscription services.
BeQuick and Nexus for MVNOs
BeQuick provides MVNOs with a hosted, back-office software suite that manages and ensures the profitability of the entire mobile subscriber lifecycle.
“The number of mobile devices that each MVNO has to support in today’s market can feel overwhelming,” explained Jennifer Shin, Vice President of Business Development with BeQuick. “When we first looked at Nexus, we immediately understood the value it holds for our customers, as a tool for enhancing service delivery by support agents. We knew partnering with Support.com was a valuable ingredient to our clients’ success.”
RevenueWire and Nexus for ecommerce brands
RevenueWire provides an e-commerce platform that allows online retailers to easily set up customizable, high-quality shopping cart services. The turnkey platform automates and manages every aspect of online sales for their customers’ products, including merchant banking, international payments, currency transactions and call center sales operations.
“With access to Nexus through our Support.com partnership, RevenueWire helps our customers deliver superior sales services and world-class customer support,” said Sue Connors, Vice President of Business Development at RevenueWire. “Together we can enable our customers to provide full lifecycle services to their buyers.”
About the Support.com Partner Program
The Support.com Partner Program was created to nurture the growing community of companies that provide business process consulting, technology and services to contact centers. Support.com partners can resell or embed the Support.com flagship contact center optimization software, Nexus.
“Endorsement of Nexus by these two powerhouse companies drives home our ability to boost the value of offerings that were great to begin with,” said Shaun Donnelly, Senior Vice President of Business Development at Support.com. “It also underscores BeQuick’s and RevenueWire’s understanding of how vital it is to make sure that world-class support technology that addresses SIO is an integral part of a commercial technology platform.”
To learn more about BeQuick, visit www.bequick.com.
To learn more about RevenueWire, visit www.revenuewire.com.
To learn more about the Support.com Partner Program, visit: https://www.support.com/about-us/partners/.
Nexus is a powerful, cloud-based solution for Support Interaction Optimization (SIO) that integrates with existing contact center software and acts like a GPS for agents, presenting them with Guided Paths™ that provide “best practices” guidance during each customer interaction. In addition to showing agents the optimal route to resolution of complex problems, Nexus provides sophisticated tools like remote control and SupportCam™, which uses the customer’s smartphone or tablet camera to show the agent what the customer is looking at. Nexus can help contact center managers increase customer satisfaction and lower support center costs by collecting detailed data about every step of every support interaction and then using advanced analytics to provide unprecedented insights into processes, agents and products.
Support.com, Inc. (NASDAQ:SPRT) is a leading provider of cloud-based software and services for technology support, including Nexus®, a Support Interaction Optimization (SIO) solution that enables companies to boost agent productivity, dramatically improve the customer experience and more quickly resolve complex technology support issues. Nexus and our support programs help leading brands in cable, retail, software and other connected technology industries create new revenue streams and deepen customer relationships. For more information, please visit us at www.support.com.
© 2015 Support.com, Inc. All rights reserved. Support.com, the Support.com logo, Nexus, and Guided Paths are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.
Director, Content and Communications
(650) 678-8658 mobile
Market Street Partners