Seasoned experts join technology support innovator to drive SaaS offerings
Redwood City, CA – October 29, 2014 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of cloud-based software and services for technology support, today announced new executive leadership appointments of seasoned SaaS executives to extend momentum for its Nexus cloud-based software. Joining the company are Sampath Gomatam as senior vice president of product and Chris Koverman as vice president of engineering.
“Both Sampath and Chris bring deep expertise and a track record of success in SaaS technology innovation and revenue growth. These new additions to our executive bench come at an exciting time for Support.com as we invest to further the momentum of our Nexus product,” said Elizabeth Cholawsky, president and CEO of Support.com. “In the world of cloud-based software and services, it’s more important than ever to have leaders who empathize with and understand our customers at every step in their journey, regardless of their own functional discipline. Both Sampath and Chris are the epitome of the customer-driven, collaborative product leader and will help Support.com deliver the very best technology offerings for all of our clients. I’m thrilled to have them as part of the team.”
Sampath Gomatam joins Support.com as senior vice president of product to drive product management, product marketing and product design for the company’s offerings. He has proven success delivering revenue growth in SaaS businesses, executive experience in leading product teams and has a passion for user experience, customer-focused innovation, and creating business value. Gomatam joins Support.com most recently from BMC where he served as vice president of portfolio strategy and management. Prior to BMC, Sampath was with Citrix where under his leadership the GoToMeeting® business gained significant market share and achieved the #2 global position in web conferencing.
Chris Koverman joins Support.com and takes the reins as vice president of engineering to lead global engineering and development operations efforts. Koverman has over 20 years of experience in engineering and senior management focused on design, development and deployment of complex, scalable and reliable cloud-based services and SaaS products. Prior to joining Support.com, Koverman held numerous senior management positions including director of engineering for the Citrix’s workflow cloud business where he led development for the GoToAssist® product line, vice president engineering roles at Casabi, a cloud content startup acquired by Broadsoft, and Clarent Communications Corp. Koverman holds 11 patents in the areas of communications and data processing.
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based software and services for technology support. Our technology support programs help leading brands create new revenue streams and deepen customer relationships. Our cloud-based Nexus® enables companies to boost their support productivity, dramatically improve their customer experience and resolve connected technology issues quickly. Support.com is the choice of leading communications providers including 3 of the top 5 cable companies in North America, top retailers, and other leading brands in software and connected technology. For more information, please visit us at: www.support.com.
Copyright © 2014 Support.com, Inc. All rights reserved. Support.com and Nexus are trademarks or registered trademarks of Support.com, Inc. in the U.S. and other countries. All other trademarks and trade names are the property of their respective owners.
Safe Harbor Statement
This release contains “forward-looking statements” as defined under the U.S. federal securities laws, including the Private Securities Litigation Reform Act of 1995, and is subject to the safe harbors created by such laws. Forward-looking statements include, for example, all statements relating to expected financial performance; the plans and objectives of management for future operations, customer relationships, products, services or investments; personnel matters; and future performance in economic and other terms. Such forward-looking statements are based on current expectations that involve a number of uncertainties and risks that may cause actual events or results to differ materially including, among others, our ability to successfully develop support products beyond those for personal computers and home networks, our ability retain and grow existing programs, our ability to expand our customer base, our ability to market and sell our Nexus service delivery platform on a SaaS basis, our ability to successfully develop new products and services, our ability to maintain and grow revenue from new programs, our ability to manage our workforce effectively, our ability to retain key personnel, and our ability to control expenses and achieve desired margins. These and other risks may be detailed from time to time in Support.com’s periodic reports filed with the Securities and Exchange Commission, including, but not limited to, its latest Annual Report on Form 10-K and its latest Quarterly Report on Form 10-Q, copies of which may be obtained from www.sec.gov. Support.com assumes no obligation to update its forward-looking statements.
Mary Ellen Ynes
Carolyn Bass and Jacob Moelter
Market Street Partners