As you can imagine, we are thrilled with the award and would like to tell you more. But we thought you’d appreciate hearing directly from the source.
In its Best Practices Research, Frost & Sullivan defined SIO as “a set of solutions that incorporate guided resolution integrated with knowledge bases and interactive analytics to assist support agents to better solve customers’ complex inquiries and support issues.”
It also examined the challenges in the industry and said, “SIO allows companies to manage and solve complex issues in less time and expense with Level One agents, by providing them with step-by-step answers and questions.”
If you’re interested in knowing more about SIO or the research and methodology of Frost & Sullivan, you’re in luck.