Announcing SupportCam™ “Eyes on the Problem”
Announcing SupportCam™ “Eyes on the Problem”

You’re standing with your torso twisted, staring at the ports on the back of your TV. User manuals, cables and a cable router are strewn over the floor of your living room. You’ve read that you have to connect the cables to the boxes in a certain order, but you’ve done it twice and it’s […]

Technology and the Human Art of Support

Contact center operations have improved dramatically over the years, and several significant advances stand out. Features like interactive voice response, intelligent call routing, agent screen pops via integration with CRMs, ticketing systems and Web-based self-service are helping us reach the Holy Grail of service—making customers happy and doing it at lower cost. The theme uniting […]

CES® Takeaways: Support Plays Crucial Role in Innovation

What do the 150,000 visitors and 3,500 vendors who attended the International Consumer Electronics Show in Las Vegas have in common? You guessed it. Support. On the ICMI blog, our own SVP of Product, Sampath Gomatam, offers his take on how the diverse array of innovative connected devices impacts the support landscape. In addition to wearable […]

4 Trends Impacting Tech Support Productivity

If you and your tech support teams have been under increased pressure to deliver higher levels of customer satisfaction and keep call times flat, you are not alone. has identified 4 important trends that are keeping tech support teams busy today: 1)     Increase in product complexity. According to the Technology Services Industry Association (TSIA) […]

The Importance of Cloud-Based Services for SMBs

In recent years, there has been acceleration in the adoption of cloud-based services in the small and medium-sized businesses (SMB) sector allowing SMBs to not only enhance their IT capabilities but to also access reliable, cost-effective, and scalable IT infrastructure resources. According to a Microsoft® survey conducted by Edge Strategies last year, 50% of SMBs say cloud-based services […]

Rejuvenate Your PC with Cosmos™ System Care

Over time, your computer accumulates junk data, such as temporary Internet and Windows files, invalid and obsolete registry entries, remnants of uninstalled programs, and many other unnecessary files that eventually make your computer sluggish and unresponsive. In order to get the most out of your computer, it may need optimization to keep it healthy and […]

Ways to Make Your Android™ Smartphone Experience Better

Smartphones are one of the most popular gadgets on the market. If you are a smartphone user, you are well aware of its benefits, but have you ever wondered what can make your smartphone experience even better? 1. Longer Battery Life: One thing that you may want from your Android smartphone is a good battery life. Unfortunately, a […]

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