Win Funding For Your Customer Service Project
Win Funding For Your Customer Service Project

Free Research Report from Forrester In the age of the customer, customer service must be a cornerstone of a company’s customer experience strategy. Customer service application pros must invest in modernizing their technology, and doing so requires a sound business case. This report, which is part of Forrester’s contact centers for customer service playbook, addresses […]

Drive Revenue, Please Customers By Connecting Customer Journeys

Free Research Report from Forrester In the old fairy tale of Hansel and Gretel, the protagonists used bread crumbs to mark their trail home, but animals quickly ate them, leaving the pair lost in the wilderness. Customers who hop across channels can experience a similarly disjointed journey: All of the “bread crumbs” they leave as […]

Free Forrester Research Report: Transform The Contact Center For Customer Service Excellence

This is the last of our free research reports by Forrester. The link won’t last forever so be sure to click on the thumbnail to download your copy now. Customers increasingly demand effortless customer service. Customer service executives face the constant challenge of simultaneously meeting customer expectations and business cost goals. Forrester’s contact centers for […]

Free Forrester Research Report: 2017 Customer Service Trends

Support.com is happy to supply this free research report by Forrester. The link won’t last forever so be sure to click on the thumbnail to download your copy now. In the age of the customer, your customers decide how customer-centric your company is. Customers expect easy, effective, deeply personal service, and this is shaping customer […]

Visual Engagement Drives Relationships And Revenue For Customer Service

Download this free Forrester Research Report Support.com is happy to supply this free research report by Forrester. The link won’t last forever so be sure to click on the thumbnail to download your copy now. Why Read This Report Companies increasingly leverage visual engagement — video, cobrowsing, screen sharing, and annotations — to cut through […]

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