3 Challenges in Achieving Optimum Support Service (Part 1)
3 Challenges in Achieving Optimum Support Service (Part 1)

With the onset of 2010 emerged a new age, one that is thriving and increasing in intensity – the age of the customer.  Customers are more empowered than ever and expect an unprecedented level of personalization in their service interactions and experiences with companies1.  This is a significant development with far-reaching consequences; companies that are […]

Reinventing Tech Support for a Connected World Part 2 – Tech Support and the Customer Journey

In Part One of our three part blog series about Reinventing Tech Support for a Connected World, we explored the tech support spectrum and the impact of live support on brand visibility.  Even more critical is ensuring the customer experience is a positive one; in a world where social media is ever present, the consumers’ voice is […]

Technology Services Continue to Grow, Driven by Home Networking and Customer Experience

The growth in the usage of mobile devices and cloud-based services by consumers and small businesses, coupled with the rapid adoption of wireless networking, is driving the market for technology services. “In today’s world, customer experience has become paramount to every business’s success,” said James Morehead, Vice President Product Management and Corporate Marketing, Support.com. “With […]

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