Automating the Last Frontier of Customer Tech Support
Automating the Last Frontier of Customer Tech Support

As each of us can personally attest, customer relationships can be built or broken during support calls. A company needs to use the best hiring and training techniques, then augment them with the best support software, if it wants to rise above the competition and improve the bottom line. In this white paper we look […]

Crossing the chasm for the Internet of Things

Note: This article originally appeared on the Support.com blog on September 21, 2015. It has been edited from its original version. The industry has made some progress in the last two years but I find the five key challenges still relevant. I think you will too. In “Crossing the Chasm“, Geoffrey Moore describes the lifecycle […]

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