January 3, 2019

Sionyx and Support.com Launch Innovative Support Experience

The SiOnyx Aurora delivers a break-thru low-light camera loaded with smart capabilities that allow outdoor enthusiasts of all kinds to share their nighttime adventures. Support.com offers a full-spectrum of integrated technical support services including curated self-service that seamlessly integrates to live agents when extra help is needed. With more than 20 years of technical support experience, Support.com helps consumers get the most from connected technology.Read more

November 7, 2018

Support.com Reports Third Quarter 2018 Financial Results

Rick Bloom, President and Chief Executive Officer of the Company, stated, “The settlement with the FTC removes an impediment that has limited our ability to undertake certain investments. While we believe the FTC’s substantive allegations are factually incorrect, we considered the settlement in the best interests of the Company because the financial cost and distraction of protracted litigation would have been significant. Now the Board and management team can focus their energies on continuing to build shareholder value.”Read more

August 8, 2018

Support.com Reports Second Quarter 2018 Financial Results

“The company’s continued investment in driving growth opportunities combined with our ongoing cost containment efforts have started to bear fruit with an improved financial performance relative to the prior quarter,” said Rick Bloom, Interim President and Chief Executive Officer of the company. “Our investments comprise recruiting and training highly-skilled tech support agents for several of our major customers, as well as continuing to re-align our market-leading Support.com software offerings with our chat and live agent capabilities.”Read more

May 8, 2018

Support.com Reports First Quarter 2018 Financial Results

“The company’s continued investment during the first quarter in driving growth opportunities for the balance of the fiscal year adversely impacted our financial performance relative to the prior two quarters,” said Rick Bloom, Interim President and Chief Executive Officer of the company, “This investment included costs associated with recruiting and training highly-skilled tech support agents for several of our major customers, as well as continuing to re-align our market-leading Support.com software offerings with our chat and live agent capabilities.”Read more

March 22, 2018

Support.com Reports Fourth Quarter and 2017 Financial Results

“We recorded our second successive quarter of net profit, on a non-GAAP basis, which reflects revenue growth from several of our key customers combined with our continued focus on reducing operating costs,” said Rick Bloom, Interim President and Chief Executive Officer of the company.Read more

January 18, 2018

Support.com Reminds Investors of Its Net Operating Loss Carryforwards and Tax Benefits Preservation Plan

Section 382 of the Internal Revenue Code imposes limitations on the future use of a company’s NOLs if the company undergoes an “ownership change.” Support.com’s ability to benefit from its tax assets would be substantially limited by Section 382 if an “ownership change” occurred. A company experiences an “ownership change” for tax purposes if the percentage of stock owned by one or a group of its 5% stockholders (as defined for tax purposes) increases by more than 50 percentage points over a rolling three-year period over the lowest percentage of stock of such corporation owned by such stockholders at any time during that period.Read more

November 9, 2017

Support.com Reports Third Quarter 2017 Financial Results

“We are excited to record an operating profit in the third quarter of 2017, which reflects revenue growth from several of our key customers combined with our continued focus on reducing operating costs,” said Rick Bloom, Interim President and Chief Executive Officer of the company.Read more

August 11, 2017

Support.com Reports Second Quarter 2017 Financial Results

“The company continued to focus on reducing operating costs during the second quarter and a significant part of our improved financial results were driven by these cost saving initiatives. We also remain focused on our cash position. Our cash, cash equivalents and short-term investments at the end of the second quarter were slightly higher at $51.7 million,” said Rick Bloom, Interim President and Chief Executive Officer of the company.Read more

May 17, 2017

Support.com Reports First Quarter 2017 Financial Results

“The company continued to focus on reducing operating costs during the first quarter and our improved financial results reflect some of the significant cost savings initiatives we have recently put in place. Some of these initiatives include changing certain vendors to the company for various products and services, more efficiently running our call center operations, and selective headcount reductions, among others. And, while this period was impacted by a temporary halt by one of our largest customers to certain services we provided to them, we have subsequently reinstated similar services and are now ramping up to pre-halt levels” said Rick Bloom, Interim President and Chief Executive Officer. Read more

February 13, 2017

Support.com Reports Fourth Quarter and 2016 Financial Results

Redwood City, Calif. – February 16, 2017 – Support.com, Inc. (NASDAQ: SPRT), makers of Support.com® Cloud software for Support Interaction Optimization, and a leading provider of tech support and turnkey support center services, today reported unaudited financial results for its fourth quarter and year ended December 31, 2016.Read more