August 15, 2019

Support.com Reports Second Quarter 2019 Financial Results

For the second quarter of 2019, total revenue was $16.7 million, a decrease of 4 percent compared to revenues of $17.5 million in the second quarter of 2018 and down 8 percent compared to revenues of $18.1 million in the first quarter of 2019. This decrease in revenue from the first quarter primarily reflects lower billable hours with our major customers but was somewhat offset by new subscriber growth.Read more

August 5, 2019

Support.com announces Kevin Ruthen as Chief Technology Officer

Ruthen will be responsible for spearheading innovation and growth strategies for internal, enterprise-customer,
SMB and consumer use, harnessing his extensive experience in digital transformation and delivery excellence.Read more

May 15, 2019

Support.com to Present at 23rd-Annual CONNECTIONS: The Premier Connected Home Conference

Soulliard will participate in the session "Support and Installation: Making the Smart Home Work" on Wednesday, May 22 at 11:15am. The interactive panel session, moderated by Patrice Samuels, Senior Analyst, Parks Associates, examines strategies to deliver support to connected consumers and the monetization of product and service reliability.Read more

May 14, 2019

Support.com Reports First Quarter 2019 Financial Results

For the first quarter of 2019, total revenue was $18.1 million, up 9 percent compared to revenues of $16.5 million in the first quarter of 2018 and up 3 percent compared to revenues of $17.5 million in the fourth quarter of 2018.Read more

April 3, 2019

Support.com’s Stipulated Order Approved

"We disputed the allegations made against us and did not admit to any wrongdoing in settling this matter. PC Healthcheck asked questions about real symptoms these customers were experiencing that helped diagnose real problems with their computers. We then provided valuable diagnostic and repair services to hundreds of thousands of customers of this corporate customer. We care about our customers - both our corporate customers and individual consumers - and for twenty years have provided high quality tech support solutions to both. That said, we believe that putting this issue behind us is in the best interest of all of our stakeholders including our employees and shareholders," said Rick Bloom, President, and Chief Executive Officer at Support.com.Read more

March 7, 2019

Support.com Reports Fourth Quarter and 2018 Financial Results

"We recorded our third successive quarter of net profit, on a non-GAAP basis, and the first full year of net profit, on a non-GAAP basis, since 2013. These successes reflect our consistent revenue performance combined with the cost control measures we have implemented over the last couple of years," said Rick Bloom, President and Chief Executive Officer of the company.Read more

January 3, 2019

Sionyx and Support.com Launch Innovative Support Experience

The SiOnyx Aurora delivers a break-thru low-light camera loaded with smart capabilities that allow outdoor enthusiasts of all kinds to share their nighttime adventures. Support.com offers a full-spectrum of integrated technical support services including curated self-service that seamlessly integrates to live agents when extra help is needed. With more than 20 years of technical support experience, Support.com helps consumers get the most from connected technology.Read more

November 7, 2018

Support.com Reports Third Quarter 2018 Financial Results

Rick Bloom, President and Chief Executive Officer of the Company, stated, “The settlement with the FTC removes an impediment that has limited our ability to undertake certain investments. While we believe the FTC’s substantive allegations are factually incorrect, we considered the settlement in the best interests of the Company because the financial cost and distraction of protracted litigation would have been significant. Now the Board and management team can focus their energies on continuing to build shareholder value.”Read more

August 8, 2018

Support.com Reports Second Quarter 2018 Financial Results

“The company’s continued investment in driving growth opportunities combined with our ongoing cost containment efforts have started to bear fruit with an improved financial performance relative to the prior quarter,” said Rick Bloom, Interim President and Chief Executive Officer of the company. “Our investments comprise recruiting and training highly-skilled tech support agents for several of our major customers, as well as continuing to re-align our market-leading Support.com software offerings with our chat and live agent capabilities.”Read more

May 8, 2018

Support.com Reports First Quarter 2018 Financial Results

“The company’s continued investment during the first quarter in driving growth opportunities for the balance of the fiscal year adversely impacted our financial performance relative to the prior two quarters,” said Rick Bloom, Interim President and Chief Executive Officer of the company, “This investment included costs associated with recruiting and training highly-skilled tech support agents for several of our major customers, as well as continuing to re-align our market-leading Support.com software offerings with our chat and live agent capabilities.”Read more