Investor FAQ

How do you describe Support.com's business?

Support.com provides the premier solution for monetizing technology services. We enable our partners to create new revenue streams and deepen customer relationships by offering comprehensive technology service programs for consumers and small businesses. Our programs are offered via channel partners, which include leading communication providers, retailers, technology companies and others. We offer our partners a broad array of remote and onsite premium technology services to meet the current and future technology needs of their customers.

Our solution includes a SaaS-based Nexus® Service Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners can leverage our Nexus Service Platform in a number of ways, either using our technology specialists or a labor pool of their own choosing.

Summary
Investor FAQ
Article Name
Investor FAQ
Description
Monetizing technical support services
Author
Publisher Name
Support.com
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Where are Support.com shares traded?

Support.com shares are on the NASDAQ Stock Market under the symbol “SPRT”.

Summary
Investor FAQ
Article Name
Investor FAQ
Description
Monetizing technical support services
Author
Publisher Name
Support.com
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What is Support.com's fiscal year?

Support.com’s fiscal year runs from January 1 to December 31.

Summary
Investor FAQ
Article Name
Investor FAQ
Description
Monetizing technical support services
Author
Publisher Name
Support.com
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Does Support.com offer a direct purchase program?

No, however, Support.com stock can be purchased from a brokerage firm. Contact your broker or investment advisor regarding purchasing SPRT stock.

Summary
Investor FAQ
Article Name
Investor FAQ
Description
Monetizing technical support services
Author
Publisher Name
Support.com
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Whom should I contact regarding my stock certificate(s)?

You should contact Support.com’s Transfer Agent, Computershare Investor Services, LLC.

Email: web.queries@computershare.com
Phone: (303) 262-0600
Address:
Computershare Investor Services, LLC
211 Quality Circle, Suite 210
College Station, TX 77845

Summary
Investor FAQ
Article Name
Investor FAQ
Description
Monetizing technical support services
Author
Publisher Name
Support.com
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When was Support.com's Initial Public Offering (IPO)?

Support.com’s Initial Public Offering was on July 19, 2000 and we sold 4.25 million shares of our common stock.

Summary
Investor FAQ
Article Name
Investor FAQ
Description
Monetizing technical support services
Author
Publisher Name
Support.com
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What is the Support.com dividend policy?

Support.com has never declared or paid dividends on our capital stock and do not anticipate paying dividends in the future.

Summary
Investor FAQ
Article Name
Investor FAQ
Description
Monetizing technical support services
Author
Publisher Name
Support.com
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How can I obtain financial filings (Forms 10-K and 10-Q)?

To obtain financial filings, visit the Support.com SEC Filings page or visit the SEC directly.

Summary
Investor FAQ
Article Name
Investor FAQ
Description
Monetizing technical support services
Author
Publisher Name
Support.com
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When was Support.com incorporated?

Support.com was incorporated in Delaware in December 1997 under the name Replicase, Inc. We changed our name to Tioga Systems, Inc. in October 1998 and then to support.com, Inc., in December 1999. Our name was changed to SupportSoft, Inc. in March 2002. With the sale of our enterprise software business to Consona Corporation, we returned to the name Support.com, Inc. in 2009.

Summary
Investor FAQ
Article Name
Investor FAQ
Description
Monetizing technical support services
Author
Publisher Name
Support.com
Publisher Logo

Whom do I contact regarding investor relations?

You can contact Support.com Investor Relations with questions related to Support.com and Support.com stock:
Phone: +1 650 556 8595
Email: IR@support.com

Summary
Investor FAQ
Article Name
Investor FAQ
Description
Monetizing technical support services
Author
Publisher Name
Support.com
Publisher Logo

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