Investor FAQ

How do you describe's business? provides the premier solution for monetizing technology services. We enable our partners to create new revenue streams and deepen customer relationships by offering comprehensive technology service programs for consumers and small businesses. Our programs are offered via channel partners, which include leading communication providers, retailers, technology companies and others. We offer our partners a broad array of remote and onsite premium technology services to meet the current and future technology needs of their customers.

Our solution includes a SaaS-based Nexus® Service Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners can leverage our Nexus Service Platform in a number of ways, either using our technology specialists or a labor pool of their own choosing.

Where are shares traded? shares are on the NASDAQ Stock Market under the symbol “SPRT”.

What is's fiscal year?’s fiscal year runs from January 1 to December 31.

Does offer a direct purchase program?

No, however, stock can be purchased from a brokerage firm. Contact your broker or investment advisor regarding purchasing SPRT stock.

Whom should I contact regarding my stock certificate(s)?

You should contact’s Transfer Agent, Computershare Investor Services, LLC.

Phone: (303) 262-0600
Computershare Investor Services, LLC
211 Quality Circle, Suite 210
College Station, TX 77845

When was's Initial Public Offering (IPO)?’s Initial Public Offering was on July 19, 2000 and we sold 4.25 million shares of our common stock.

What is the dividend policy? has never declared or paid dividends on our capital stock and do not anticipate paying dividends in the future.

How can I obtain financial filings (Forms 10-K and 10-Q)?

To obtain financial filings, visit the SEC Filings page or visit the SEC directly.

When was incorporated? was incorporated in Delaware in December 1997 under the name Replicase, Inc. We changed our name to Tioga Systems, Inc. in October 1998 and then to, Inc., in December 1999. Our name was changed to SupportSoft, Inc. in March 2002. With the sale of our enterprise software business to Consona Corporation, we returned to the name, Inc. in 2009.

Whom do I contact regarding investor relations?

You can contact Investor Relations with questions related to and stock:
Phone: +1 650 556 8595

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