How do you describe Support.com’s business?
Support.com is a full spectrum leader in technical support solutions for businesses and consumers. We help people get the most out of their tech.

We offer outsourced call center tech support services and cloud-based call center software to businesses that sell, manufacture, or maintain PCs, Macs, mobile devices, and other connected devices. Our skilled US-based workforce delivers high quality, turnkey support solutions, including presale and post-sale support across all devices in the connected home. Our customers include retailers, Internet Service Providers/MSO’s, OEMs, and warranty providers. We’re the power behind major brands you work with every day, helping them grow revenue, reduce costs, and delight their customers.

Our expert tech support agents and desktop software solutions are also available to help individuals and small businesses install, maintain, and troubleshoot their PCs, Macs, mobile devices, and connected devices — 24/7, 365 days a year. Learn more about Support.com.

Where are Support.com shares traded?
Support.com shares are on the NASDAQ Stock Market under the symbol “SPRT”.

What is Support.com’s fiscal year?
Support.com’s fiscal year runs from January 1 to December 31.

Does Support.com offer a direct purchase program?
No, but Support.com stock can be purchased from a brokerage firm. Contact your broker or investment advisor regarding purchasing SPRT stock.

Who can I talk to about my stock certificate(s)?
Contact Support.com’s Transfer Agent, Computershare Investor Services, LLC.
web.queries@computershare.com
Phone: +1 303-262-0600
Computershare Investor Services, LLC
211 Quality Circle, Suite 210
College Station, TX 77845

When was Support.com’s Initial Public Offering (IPO)?
Support.com’s Initial Public Offering was on July 19, 2000. 4.25 million shares of our common stock were sold.

What is the Support.com dividend policy?
Support.com has never declared or paid dividends on our capital stock and do not anticipate paying dividends in the future.

How can I get financial filings (Forms 10-K and 10-Q)?
To get financial filings, visit our SEC Filings page, or visit the SEC directly.

When was Support.com incorporated?
Support.com was incorporated in Delaware in December 1997 under the name Replicase, Inc. We changed our name to Tioga Systems, Inc. in October 1998 and then to Support.com, Inc., in December 1999. Our name was changed to SupportSoft, Inc. in March 2002. With the sale of our enterprise software business to Consona Corporation, we returned to the name Support.com, Inc. in 2009.

Who can I contact in Support.com investor relations?
Contact our investor relations experts at IR@support.com.