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Reinventing Tech Support for a Connected World Part 3 – Differentiate Your Company from the Competition

Over the last two days, we’ve explored several areas that play an important role in Reinventing Tech Support for a Connected World, including the Tech Support Spectrum and the Impact of Live Support and Tech Support and the Customer Journey. Now, the part you’ve likely been waiting for: the real world examples of how partners are getting a leg up on the competition by reinventing their tech support to positively impact the customer journey.