Trojan virus was removed and I just want to say that Shawn (not Connery) was outstanding. Great Customer Service. Thank you sooo much. No ugly stories except had a lot of temporary files - took almost 40 minutes to have the computer go through. Found almost 300 viruses - yee haaa. Thank you again, Shawn and your customer service dept for tecnical support. - support.com customer from Oregon

The firewall kept disconnecting due to Comcast Desktop Doctor. I do not know if this is a common problem but it never helped me any. There were other problems but the Desktop Doctor was supposed to solve problems not make them worse. Thank you so much for helping me with that problem and a few others as well. - support.com customer from Oregon

Chris did a great job. Easy to understand, personable and professional. I will certainly recommend you company... - support.com customer from Oregon

This service was very helpful for me to have this installed properly. Being extremely ignorant on technical aspects of my computer, I felt this service was extremely advantageous. - support.com customer from Oregon

Mike was a hero - running from remote, he found and eliminated a rootkit bug that was shutting me out of all anti-virus/security websites and blocking updating/running anti-spyware; a problem that a local PC service wanted to solve by totally wiping my computer and charging me twice as much to do it. - support.com customer from Oregon

"Paul was wonderful! Of course he fixed the issue I called about, but in addition, he tuned and tweaked my computer so that it runs better than when I first got it! His professionalism was surpassed only by his friendliness and computer skills. Over the course of several days, he stuck to my problems and worked until he dealt with every last one of my concerns. In an age of paltry customer service, support.com really shines! I will refer all my friends and family, if just for the tune-up!" - support.com customer from Oregon