Somehow we contracted a virus that caused odd annoying things to happen on our computer. Browser wouldn't go to the chosen site. Could not load programs, virus scan did not detect. Eric at support.com was very professional, he took care of the problem. Installed AVG antivirus and did the configuring on the program. It was one of the most enjoyable computer fixes I've experienced. Thanks very much!!! - support.com customer from Montana

I was unable to install a new anti-virus addition, due to my inability, to uninstall my former anti-virus program. The technician who helped me was extremely patient, knowledgeable, and I really appreciate his services. Thanks so much!! - support.com customer from Montana

Today is Memorial Day weekend and our Hotel Software was not working and we have two full hotels. A spyware program and a root kit virus was preventing our reservation system from working as well as access to our internet for reservation purposes. We telephoned Support.com and received the help we needed in a timely and professional manner. Michael saved the day!! thank you. - support.com customer from Montana

My computer was infected with anti virus 2009 which would not allow me to go to AVG to update my computer so I called the suport .com site and they completely fixed my problem. It took about an hour but it was definitely worth it. I can't believe there are such bad people out there pretending to be a bona fide support group for getting rid of viruses. Thank god for support.com. - support.com customer from Montana

The solutions engineer Scott that I spoke with was very helpful in resolving my computer problem. His expertise, professional demeanor, and follow through procedures were above and beyond what I had received from other support centers. He should be commended for his support. Sincerely, Janet B. - support.com customer from Montana

"Both Lee and Michael helped me for over 3 hours total. They were more than professional, patient and positive. They conveyed their concern over my problem with a candor I've never before gotten from any support techs, even from those who were internal support for companies for which I've worked. These two were terrific - they took on my problem as if it were their own and didn't stop until it was fixed. I will recommend Support.com to everyone I know." - support.com customer from Montana

"I was getting ready for a concert I was to sing at and was burning the songs onto the CD, when chaos consumed my computer. A virus attacked my iTunes and after weeks of planning I was terrified I would not be able to meet my singing engagement. Since I have AVG anti virus on my computer, I got on their web page and saw that they also offered a virus removal service. Tim quickly returned my computer back to normal status, and I will be able to sing my heart out tomorrow. Thanks!" - support.com customer from Montana