Lisa was awesome in quickly identifying the issue and removing the trojan/malware. Thank you! - support.com customer from Arizona

Could not uninstall nor reinstall AVG 8.5. Streve cleaned up my system and was successful in uninstalling and reinstalling AVG Free 8.5 Probably the best $50 I've spent in a long time. - support.com customer from Arizona

My 1/2 MG novel was sent to my word by my formatter. I have an old machine with no up-grades to word, so my computer couldn't open the formatted manuscript. For 2 1/2 days I've called,wirten to every help and forum I could find, but had no luck opening the manuscript. I then called support.com and got Dan. He found the problem promptly, decided how I could open it, and DID IT!!! He taught me alot in the process and enrolled me as a new member in support.com. DAN MADE MY DAY - support.com customer from Arizona

After speaking with Jeff, a very knowledgable technician, he was able to explain & identify what updates my pc needed, pointed out very suspicious activities and responses my pc was giving, and helped eliminate & stabilize the functions that were crippled by the virus that was cleverly hidden at the core of the c:/file which was tricky to find. I would highly recommend this service as I am pleased with the results. - support.com customer from Arizona

The support engineer was so HELPFUL-- really worked quickly and creatively to find the problem and fix it! I am so grateful -- and appreciate the help with extra questions -- and great/ useful information about keeping my computer safe - healthy. Thank you thank you! - support.com customer from Arizona

"could not access my E-mail and msn.com. Situation was worsening, and almost seem impossible to correct, but Dave (a great engineer) was so persistent in solving the problem, that he finally succeeded! Really made my day! Thank you so much-" - support.com customer from Arizona

"Alan was excellent and easy to work with, no over your head tech talk just plain english. He explained everything completly and made several recommendations, which was exactly what I was looking for. If your having computer issues and need quick and reliable service I highly recommend Support.com." - support.com customer from Arizona

"The money spent was well worth the savings of my time and frustration. Your reps always seem to really know their way around the computer processes. I'm amazed at how quickly my rep (Rob) was able to think of the next action - it was obvious he wasn't searching in a manual for my answers...he knew much in his own head. I also noticed he was running a double check on himself as we moved forward so fast he was also double checking his assumptions - THAT'S WONDERFUL and gave me great confidence" - support.com customer from Arizona

"Alan was excellent and easy to work with, no over your head tech talk just plain english. He explained everything completly and made several recommendations, which was exactly what I was looking for. If your having computer issues and need quick and reliable service I highly recommend Support.com." - support.com customer from Arizona

"I tried for hours to do an update for the identity protection component, and in doing so I totally messed up my firewall etc. etc. I finally called and a gentleman named Bob helped me out and was extremely thorough, not to mention very cordial (I had been SO frustrated!) He assured me I had done a good job with my "troubleshooting" but the problem had indeed been very complex. He patiently fixed it and I feel like I have a brand new computer!! Thank you...I'm delighted!!" - support.com customer from Arizona

"The service was excellent and the technicians were very polite and very thorough. Thanks, Mike, Kevin and Rob." - support.com customer from Arizona

"Alan was excellent and easy to work with, no over your head tech talk just plain english. He explained everything completly and made several recommendations, which was exactly what I was looking for. If your having computer issues and need quick and reliable service I highly recommend Support.com." - support.com customer from Arizona

"Alan was excellent and easy to work with, no over your head tech talk just plain english. He explained everything completly and made several recommendations, which was exactly what I was looking for. If your having computer issues and need quick and reliable service I highly recommend Support.com." - support.com customer from Arizona