Installation Blocked.
If this is your first time installing from support.com then you need to add www.support.com to your "allowed sites" list. When you click the installation link, you may see a notice which tells you the installation was blocked. Click the Edit Options in the toolbar to add www.support.com to your allowed sites.
Once you click Edit Options. You'll be asked if you'd like to add "www.support.com" to your list of Allowed Sites. Click "Allow".
Installing...
The software download and installation should have started. If the download has stalled or failed start over.
To solve your technology problem, please follow these two steps:
Call 1-800-PC-SUPPORT to speak to one of our Solutions Engineers.
Install Support Connection Software.This allows our Solutions Engineers secure access to your computer for diagnosis, repair and optimization.
Congratulations, you've successfully installed the Support Connection software.
Your computer is now ready for a Solutions Engineer to connect, diagnose and provide you a free estimate for your problem.
To get started:
Call 1-800-PC-SUPPORT to speak to one of our Solutions Engineers.
Service Agreement and Consent
I authorize SupportSoft to access and control my computer for the purposes of computer diagnosis, service and repair and I accept SupportSoft's Terms and Conditions, Privacy Policy and End User License Agreement. I understand and acknowledge that SupportSoft has advised that I back up my data prior to receiving any SupportSoft services and that SupportSoft is not responsible for any harm to or loss of my data. If I purchased or obtained my entitlement to the SupportSoft services from a SupportSoft partner, I consent to the sharing of my Personal Information with that SupportSoft partner.
Please check "I agree" then install software
Installation Assistance
What is a Solutions Engineer?
Our Solutions Engineers are highly trained personnel that use the latest support.com tools to diagnose and resolve your technical problem in the most effective way possible. They are experienced in home networking, high-speed data services and popular electronic devices.
What is Support Connection Software?
Our free remote control software allows our Solutions Engineers to diagnose and resolve your PC problem online. They can operate your keyboard and mouse to resolve your problem while you watch from the comfort of your home or office.
