Incident Center > System Performance

Customer has Outerinfo and getting pop-ups

Customer Issues
When I have one or more IE windows open and close one of them, they all close, and I get an error message
Suspected Cause
Outerinfo spyware infection
support.com Service Delivered to Solve Problem:
Virus and Spyware Removal
Speed
Accessability
Professionalism
Value

In the Words of our Customer

Jeff was simply outstanding! He was extremely patient and worked with me to help me better understand what was happening on and to my computer. He diagnosed the problems and was not afraid to ask his co-workers for assistance (which worked out very well). I can't tell you enough how pleased I am with this service and the value I received for the level of effort. Thank you so much.