Sound not working
- Customer Issues
- I lost sound on my computer
- Suspected Cause
- drivers
- support.com Service Delivered to Solve Problem:
- Comprehensive Problem Resolution
- Speed
- Accessability
- Professionalism
- Value
In the Words of our Customer
Travis was more than helpful with my issues and went above and beyond what I had expected. Very informative and would definitely recommend to others. Thanks again!!!!!!!!!!
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sdcen-USUSD/http://http://www.support.comhttp://www.support.com/http://www.support.com/https://www.support.com/falseurllost-sound-on-computerLost-sound-on-computeranti virus and spywaredvdemail issueshard diskhome networkinternet Connectionmonitoroperating systempc settingsperipheralsprinters and scannerssecurity softwaresoftware helpsystem performancewindowswireless connectionVirus and Spyware RemovalComprehensive Problem ResolutionSystem TuneUp2729/my-computer-is-running-slowly2/15/2007My computer is running slowlyMy computer is running slowlySpyware/virus infestationSecurityOther IssuesInstalled and ran anti-virus software, cleaned and secured system0Virus and Spyware RemovalMireilleNY44444419674205651473626841879www.google.comI am truly satisfied with the service. Your staff is wonderful. Maggie was very helpful.anti virus and spywaresecurityvirus scan2785/my-computer-is-locking-up2/15/2007My computer is locking upMy computer keeps locking upSpyware, conflicting services, redundant softwareSystem PerformanceOther IssuesDelivered a System TuneUp service and resolved the issue.0Comprehensive Problem ResolutionTeresaOR444448431555181434080239806I think it was fixed. I haven't tested it yet. But Dan told me what he did and he was really great! He saved my sanity!!!system performancespywareredundant software2885/cant-log-in-myspace2/16/2007I can't log into MySpace or pro-bowling websiteI can't log into myspace or pro-bowling websiteAdware/Spyware and crnk.dll browser parasiteSecurityOther IssuesRan full AVG scan0Virus and Spyware RemovalRonaldFL444449576846441967536336268Bill worked with me for close to 3 hours on my problem(s) and was very patient and helpful. Josh I worked with for a follow up for a much shorter time but was also friendly and professional. Thank you for helping, I'll recommend your service to others.anti virus and spywaremyspacesecurityavg scancmk.dll2912/my-computer-boots-slowly2/17/2007boot slowMy Computer takes a long time to boot upSoftware Conflict/ Multiple Installations/UninstallsSystem PerformanceOther IssuesPerformed System TuneUp0System TuneUpJamesWI34444843143206439064466645721system performancesoftware conflictuninstalls2937/too-many-startup-items2/17/2007too many startup itemsMy computer is running slowUnneeded startup items and Norton Internet SecurityApplicationOther IssuesDisabled a startup items and uninstalled Norton Internet Security0Comprehensive Problem ResolutionJoyNC2344457648431470446985529No offense Jeff, but I have to give Josh his props for being from North Carolina ;) See you on the flip side.....system performancenortonstartup items44703/lost-sound-on-computer10/14/2007Sound not workingI lost sound on my computerdriversHardwareOther IssuesDelivered a Comprehensive Problem Resolution service and resolved the issue.0Comprehensive Problem ResolutionSueNY44444/no-sound-after-windows-reinstallno sounds after reinstalling Windows/sound-not-workingSound not working/audio-does-not-workMy audio does not work/abcradio-cannot-hear-live-talk-showI am unable to hear the live talk show on www.abcradio.com/audio-not-workingSound not workingTravis was more than helpful with my issues and went above and beyond what I had expected. Very informative and would definitely recommend to others. Thanks again!!!!!!!!!!Hardwaresound problems/assets/www/Layout/logo.gif\\172.16.42.197\File01\assets\assets\www\Layout\navigation.htm\\172.16.42.197\File01\assets\assets\www\Layout\footer.htm/assets/www/Layout/master.cssincidentlost-sound-on-computer\\172.16.42.197\File01\assetshttp://blog.support.comsupport.com Bloghttp://www.support.com/blogs/supportcom/default.aspxthoughts on tech support and our digital lifestyle from <a href="http://www.support.com">support.com</a>enCommunityServer 2008.5 (Debug Build: 30929.2835)Welcome to Our New and Improved Website!http://www.support.com/blogs/supportcom/post/welcome-to-our-new-and-improved-website.aspxTue, 16 Dec 2008 00:19:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:148Heather H0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=148http://www.support.com/blogs/supportcom/post/welcome-to-our-new-and-improved-website.aspx#commentsYou may notice things are looking a bit spiffier around here today. On Sunday, we relaunched the support.com website. While website redesigns are generally yawn-inducing exercises in self-indulgence , let me take a moment to point out what this redesign...(<a href="http://www.support.com/blogs/supportcom/post/welcome-to-our-new-and-improved-website.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=148" width="1" height="1">crapware removaltech supportremote tech supportredesignsupport.comvirus alertsThe Koobface Facebook Virus has met its matchhttp://www.support.com/blogs/supportcom/post/koobface-facebook-virus.aspxMon, 08 Dec 2008 18:28:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:147Jason McGuirk0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=147http://www.support.com/blogs/supportcom/post/koobface-facebook-virus.aspx#commentsA new social networking virus has already affected 222,000 Facebook users. Don’t become a statistic! Watch out for fake messages from your network friends claiming you’ve been tagged in a video. When you attempt to open the video, you’ll...(<a href="http://www.support.com/blogs/supportcom/post/koobface-facebook-virus.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=147" width="1" height="1">Clean out the Crap...ware. support.com will do it for FREE!!http://www.support.com/blogs/supportcom/post/clean-out-the-crap-ware-support-com-will-do-it-for-free.aspxFri, 05 Dec 2008 17:46:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:146Heather H0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=146http://www.support.com/blogs/supportcom/post/clean-out-the-crap-ware-support-com-will-do-it-for-free.aspx#commentsLarry Dignan of ZD Net reports exclusively today on our FREE crapware removal service. Here's the deal: Most new computers come loaded with as much as 300 MB of free software and trials. Gartner estimates that 293 million computers will be shipped...(<a href="http://www.support.com/blogs/supportcom/post/clean-out-the-crap-ware-support-com-will-do-it-for-free.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=146" width="1" height="1">crapware removalfree crapware removal servicecrapwaresupport.com Launches Subscription Tech Support Services for Individuals, Families, Home Officehttp://www.support.com/blogs/supportcom/post/support-com-launches-subscription-tech-support-services-for-individuals-families-home-office.aspxTue, 02 Dec 2008 21:55:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:145Heather H0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=145http://www.support.com/blogs/supportcom/post/support-com-launches-subscription-tech-support-services-for-individuals-families-home-office.aspx#commentsWe're pleased to announce the launch of subscriptions at support.com! Since we first launched support.com in January '07, folks have been clamoring for this option, and our numbers are proving it- Already nearly 30% of folks calling in for a one...(<a href="http://www.support.com/blogs/supportcom/post/support-com-launches-subscription-tech-support-services-for-individuals-families-home-office.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=145" width="1" height="1">home officesubscriptionssmall officeSay goodbye to Firefox 2http://www.support.com/blogs/supportcom/post/say-goodbye-to-firefox-2.aspxMon, 24 Nov 2008 16:23:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:144Jason McGuirk0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=144http://www.support.com/blogs/supportcom/post/say-goodbye-to-firefox-2.aspx#commentsThe Mozilla Foundation announced last week that it would no longer continue to support Firefox 2 with security and stability patches starting in Mid December. The foundation is strongly recommending existing Firefox 2 users take the plunge and upgrade...(<a href="http://www.support.com/blogs/supportcom/post/say-goodbye-to-firefox-2.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=144" width="1" height="1">firefoxinternet securitysupport.com Offers Free WiFi Troubleshooting to Returning Hurricane Ike Evacueeshttp://www.support.com/blogs/supportcom/post/support-com-offers-free-wifi-troubleshooting-to-returning-hurricane-ike-evacuees.aspxFri, 12 Sep 2008 19:16:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:142root0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=142http://www.support.com/blogs/supportcom/post/support-com-offers-free-wifi-troubleshooting-to-returning-hurricane-ike-evacuees.aspx#commentsOur thoughts are with the folks in Texas as they face Hurricane Ike. As we send positive thoughts for their safe return after the storm, we are also extending an offer of free WiFi troubleshooting should they return to find their networks have been knocked...(<a href="http://www.support.com/blogs/supportcom/post/support-com-offers-free-wifi-troubleshooting-to-returning-hurricane-ike-evacuees.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=142" width="1" height="1">Enter to Win the support.com Safeguard Your Summer Memories Sweepstakeshttp://www.support.com/blogs/supportcom/post/enter-to-win-the-support-com-safeguard-your-summer-memories-sweepstakes.aspxWed, 20 Aug 2008 17:34:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:140root0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=140http://www.support.com/blogs/supportcom/post/enter-to-win-the-support-com-safeguard-your-summer-memories-sweepstakes.aspx#commentsEnter once per day , now through November 1, for your chance to win a digital camera, photo printer, removable storage device, and two valuable support.com services-- Data Backup Service and PC Tune and Protect....(<a href="http://www.support.com/blogs/supportcom/post/enter-to-win-the-support-com-safeguard-your-summer-memories-sweepstakes.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=140" width="1" height="1">When Their Computers Go Bust, What Are Boomers To Do?http://www.support.com/blogs/supportcom/post/when-their-computers-go-bust-what-are-boomers-to-do.aspxMon, 18 Aug 2008 18:56:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:139root0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=139http://www.support.com/blogs/supportcom/post/when-their-computers-go-bust-what-are-boomers-to-do.aspx#commentsResearch Reveals Boomer’s Renowned “Do-It-Yourself” Drive Also Applies to Tech Problems, Often with Frustrating Results REDWOOD CITY , Calif., August 17, 2008 – The generation known for Beatlemania, Free Love and Rock and Roll...(<a href="http://www.support.com/blogs/supportcom/post/when-their-computers-go-bust-what-are-boomers-to-do.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=139" width="1" height="1">What's New in the Operating System and Browser Ecosystems?http://www.support.com/blogs/supportcom/post/what-s-new-in-the-operating-system-and-browser-ecosystems.aspxThu, 14 Aug 2008 21:40:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:137root0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=137http://www.support.com/blogs/supportcom/post/what-s-new-in-the-operating-system-and-browser-ecosystems.aspx#commentsWindows XP and Windows Vista Operating Systems The Windows Vista blog is reporting that Microsoft is seeing a big shift to 64-bit PC's based on the number of 64-bit PCs connecting to Windows Update. In addition, Microsoft has just released a series of...(<a href="http://www.support.com/blogs/supportcom/post/what-s-new-in-the-operating-system-and-browser-ecosystems.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=137" width="1" height="1">Always Wanted a PC-Driven Home Theatre?http://www.support.com/blogs/supportcom/post/always-wanted-a-pc-driven-home-theatre.aspxThu, 07 Aug 2008 19:02:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:136root0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=136http://www.support.com/blogs/supportcom/post/always-wanted-a-pc-driven-home-theatre.aspx#commentsMSNBC weighs in on how to set one up. And, of course, support.com is ready to help keep the hub PC running smoothly and safe from security threats....(<a href="http://www.support.com/blogs/supportcom/post/always-wanted-a-pc-driven-home-theatre.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=136" width="1" height="1">support.com Offers Tips to End Tech-Related Homework Headacheshttp://www.support.com/blogs/supportcom/post/support-com-offers-tips-to-end-tech-related-homework-headaches.aspxWed, 06 Aug 2008 17:59:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:134root1http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=134http://www.support.com/blogs/supportcom/post/support-com-offers-tips-to-end-tech-related-homework-headaches.aspx#commentsThese days, hungry dogs and sloppy siblings take a backseat to crashed computers and corrupted files as likely homework excuses. To avoid headaches down the road, getting technology ready for the school year is one prerequisite to add to the Back to School...(<a href="http://www.support.com/blogs/supportcom/post/support-com-offers-tips-to-end-tech-related-homework-headaches.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=134" width="1" height="1">support.com Announces the UNOFFICIAL "John Mayer Friends and Family (and Fans!) Discount"http://www.support.com/blogs/supportcom/post/support-com-announces-the-john-mayer-friends-and-family-and-fans-discount.aspxFri, 01 Aug 2008 18:38:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:131root0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=131http://www.support.com/blogs/supportcom/post/support-com-announces-the-john-mayer-friends-and-family-and-fans-discount.aspx#commentsRecent video circulating the internet shows that John Mayer has a second talent-- providing empathetic (though, in John's case, not wholly effective) tech support over the phone. Considering John is otherwise occupied with his Summer tour and not available...(<a href="http://www.support.com/blogs/supportcom/post/support-com-announces-the-john-mayer-friends-and-family-and-fans-discount.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=131" width="1" height="1">Hey, John Mayer! If the music thing doesn't work out, give us a call!http://www.support.com/blogs/supportcom/post/hey-john-mayer-if-the-music-thing-doesn-t-work-out-give-us-a-call.aspxFri, 01 Aug 2008 16:56:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:130root0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=130http://www.support.com/blogs/supportcom/post/hey-john-mayer-if-the-music-thing-doesn-t-work-out-give-us-a-call.aspx#commentsCheck out John Mayer -- caught on tape by the paparazzi delivering the kind of expert, empathetic tech support worthy of a support.com work-from-home Solutions Engineer. As Jim Leff (writer, jazz trombonist, co-founder of Chowhound.com and someone I've...(<a href="http://www.support.com/blogs/supportcom/post/hey-john-mayer-if-the-music-thing-doesn-t-work-out-give-us-a-call.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=130" width="1" height="1">10 Efficiency Tips for Digital Photographershttp://www.support.com/blogs/supportcom/post/10-efficiency-tips-for-digital-photographers.aspxThu, 24 Jul 2008 19:48:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:129root0http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=129http://www.support.com/blogs/supportcom/post/10-efficiency-tips-for-digital-photographers.aspx#commentsPC World weighs in on ways to take and share photos efficiently. For complete newbies to digital photography, support.com offers a Digital Camera Set-Up and training service that will have you ready to get the most out of your new camera in under an hour...(<a href="http://www.support.com/blogs/supportcom/post/10-efficiency-tips-for-digital-photographers.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=129" width="1" height="1">Enter to Win a Colorful Dell Inspiron Laptop and $100 in Services!http://www.support.com/blogs/supportcom/post/enter-to-win-a-colorful-dell-inspiron-laptop-and-100-in-services.aspxMon, 09 Jun 2008 16:52:00 GMT6199ccc3-6649-4541-94a0-104c67e002b3:122root1http://www.support.com/blogs/supportcom/rsscomments.aspx?PostID=122http://www.support.com/blogs/supportcom/post/enter-to-win-a-colorful-dell-inspiron-laptop-and-100-in-services.aspx#commentsEnter once per day for your chance to win a colorful Dell Inspiron lapton and $100 in services from support.com! Between book reports, work brought home from the office, personal communication and household tasks like bill paying, a computer crash can...(<a href="http://www.support.com/blogs/supportcom/post/enter-to-win-a-colorful-dell-inspiron-laptop-and-100-in-services.aspx">read more</a>)<img src="http://www.support.com/aggbug.aspx?PostID=122" width="1" height="1">urllost-sound-on-computerincidentsabout1-800-727-87761-800-727-8776True15.0.4.0support.comsupport.com Support Connectionsupport.com support.com Support Connection2000240000support.com_Support_Connection_15.0.4.0.exesupport.com_Support_Connection_15.0.4.0.xpisha1:407e0b81a961a048633aba4a61a5163d35c93584truefalseagentunknownhttp://supportsoft-www.122.2O7.net/b/ss/supportsoft-www/1/H.9--NS/0https://102.122.2O7.net/b/ss/supportsoft-www/1/H.9--NS/0supportsoft-wwwtruewwwfalsewww.support.comf47cbc83_4d0e_4936_a4e4_c9edea424d0bfalsefalsefalse2d450487-f995-4326-9e9e-c004896bc2ebDiagnose and Fixfix-itOur analysts will identify and fix any problem that can be solved remotely$129.99162376792-dbf9-4a32-9765-c443948b4742Diagnose and Fix Gift CardOur analysts will identify and fix any problem that can be solved remotely$129.9917118ab41-c862-4891-8ba4-040d5b3cde7bConnect and SecureconnectOur analysts will setup or secure your home network$99.9918d7edfe5-a458-460e-ad4b-55ee8f9b7a89Connect and Secure Gift CardOur analysts will setup or secure your home network$99.991eb8e5b3a-1853-4421-8f7a-50c976c7c0f8Install and SetupsetupOur analysts will guide you to setting up a major peripheral such as an MP3 Player or Digital Camera$49.991fe18bea0-5089-4d08-8c6f-dbba3946cdb4Install and Setup Gift CardOur analysts will guide you to setting up a major peripheral such as an MP3 Player or Digital Camera$49.991934b2f3e-7b0c-474d-ac1c-91ad96fea651Personal Plan (Monthly)Unlimited technical support for your personal computer and attached devices. New device setup is available for an additional charge.$19.99-18ad91b79-5ee1-4611-90c9-f1b9e959e5ccPersonal Plan (Annual)Unlimited technical support for your personal computer and attached devices. New device setup is available for an additional charge.$199.9918066cfb3-72c4-45d4-91aa-58532db62a07Family Plan (Monthly)Unlimited technical support for up to three PCs, plus setup and support for devices like printers and cameras.$29.99-10169d4ec-18ba-4a19-8221-8a3acff25111Family Plan (Annual)Unlimited technical support for up to three PCs, plus setup and support for devices like printers and cameras.$299.9914e025e73-c5f8-4e3b-a820-f735edd12197Home Office Plan (Monthly)Unlimited technical support for your home office – with no limit on the number of PCs covered. Setup and support for devices like printers and cameras also included.$49.99-15f7dacf6-f665-4bf8-bf74-28e55a551731Home Office Plan (Annual)Unlimited technical support for your home office – with no limit on the number of PCs covered. Setup and support for devices like printers and cameras also included.$499.991fe728d8e-d918-424c-8b99-86029d0e688ePersonal Plan (Setup)Unlimited technical support for your personal computer and attached devices. New device setup is available for an additional charge.$30.00160055efc-7e2e-47e7-87ac-b0019f8562caFamily Plan (Setup)Unlimited technical support for up to three PCs, plus setup and support for devices like printers and cameras.$40.001232fcca5-8c79-45ac-9f3f-e53cd8ef072cHome Office Plan (Setup)Unlimited technical support for your home office – with no limit on the number of PCs covered. Setup and support for devices like printers and cameras also included.$60.001



