AVG can't update due to rootkit virus infection
- Customer Tech Support Issues
Customer stated she is unable to update AVG. She thinks this may be caused by a virus. Rootkit identified during inspection of computer and removed.
In the Words of our Customer
I had a root virus, I was worried I'd have to take my computer in to be fixed somewhere. This was so much easier and efficient doing it online. Yeah!! I'm so glad I have you to service my computer now. I think I have a Computer Curse, they just don't stay virus and problem free. I expect to be calling you often! The techs that helped me were very patient, friendly and fast! Thank you for your help. Sincerely, Kim.Kim, NV
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