Unable to rename the file
- Customer Tech Support Issues
Customer was unable to rename a file. The Solutions Engineer diagnosed the problem as - an exe file converting into an adobe. The engineer was able to rename and retrieve the file by changing the setting of the file.
In the Words of our Customer
I had an important file that I had to rename in order to access it properly, but was unable to do it. Your Engineer was able to find out why the computer was not allowing me to rename the file. Excellent help was provided. I really appreciate your service.Keith,
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