Unable to connect to mapped drives
- Customer Tech Support Issues
Customer was unable to connect through mapped drives. The Solutions Engineer investigated and detected a virus. The Solutions Engineer then used anti spyware tools to remove the virus and solve the problem.
In the Words of our Customer
It appears as though the problem is actually at the senders end. If that's the case then the problem was fixed. If it's not I'll be back on the phone. But Chris was great. He did everything possible (from what I was watching on the screen) to fix the problem. Great service. LindaHank,
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Additional Information
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